Director, Patient Experience Training

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

The Director of Training for the Patient Experience Community is responsible for leading the strategy, implementation and coordination of training initiatives for all Patient Experience Community team members (Nurse Case Managers, Field Clinical Educators, HUB employees, Others). The Director of Patient Experience Community Training will assess and evaluate training needs and training effectiveness within each of the Patient Experience Community teams and implement applicable solutions as needed. Additionally, they will partner with the leadership team to identify training needs to support business objectives and support the broader argenx training community.

Roles And Responsibilities:

• Lead the Patient Experience Community training team; accountable for coaching and supporting Patient Experience training team members
• Responsible for developing, implementing, and executing appropriate training strategies and programs to ensure efficient training for all employees supporting patient experience initiatives
• Develop annual training plan for Patient Experience Community that aligns to the organizations goals/objectives
• Participate in planning of commercial product launches and work with cross-functional team members to identify training needs
• Lead special projects for the training team in addition to responsibilities within the Patient Experience Community
• Partner with the Patient Marketing team to ensure key initiatives are effectively executed
• Proactively partner with Patient Experience Community leaders to identify training needs and implement solutions for all employees at all levels
• Evaluate the effectiveness of current training programs and identify areas of improvement
• Manage and monitor the training budget for Patient Experience training initiatives
• Manage the identification and selection of vendors as well as manage existing relationships and projects relating to Patient Experience Community training
• Support audit processes, both internal and external, for the Patient Support Program team
• Perform internal audits to identify knowledge gaps and execute retraining as required
• Schedule and deliver effective live and virtually led training sessions

Desired Skills And Experience:

• Bachelor’s degree (BS/BA) from four-year college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience
• Experience working in a patient services hub environment preferred
• Experience working/training in market access desired
• 5-7 years’ experience working in a leadership or training role
• 5-7 years of delivering in-person or virtual instructor-led training content, including scenario-based learning concepts
• Reimbursement and insurance experience required
• Knowledge and experience with Cloud based platforms necessary
• Experience with Medical, Regulatory, and Legal review process for creating content
• Ability to create a positive learning environment, conveying objectives clearly, encouraging, and motivating trainees
• Understanding of effective teaching methodologies, learning principles and tools
• Excellent analytical, planning, program design and critical thinking skills with the ability to create, administer and evaluate training programs for effectiveness
• Strong leadership and people skills and a high degree of collaboration at all levels
• Excellent organizational and effective time management skillset
• Advanced skills in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
• Salesforce and Compliance Wire experience a plus
• Veeva Vault experience preferred
• This job also requires travel for activities including national/regional meetings and training classes as needed

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At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

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