Manager, Critical Infrastructure Operations Support

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

What You Will Do – Primary Responsibilities

• Serve as the SME for edge shelters, edge data centers, and related building systems.
• Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards.
• Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment.
• Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations.
• Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes.
• Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations.
• Perform and record site safety and compliance inspections in accordance with safety regulations.
• Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and/or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property.
• Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action.
• Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting.
• Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity.
• Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC.
• Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines.
• Act as the escalation point for vendors during emergency repairs or outages.
• Establish and enforce operational procedures for shelter and data center maintenance.
• Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls.
• Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions.
• Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations.
• Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration.
• Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant.
• Provide immediate support service during emergency issues and incident response situations.
• Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units.

Supervisory Responsibilities

• Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members.
• Provide oversight and direction to team members in accordance with the organization's policies and procedures.
• Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities.
• Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
• Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values. 
• Lead team members using performance management and development focused approaches to assist in goal setting, two-way feedback, and performance development planning.
• Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.

What You’ll Need – Qualifications & Requirements

• Bachelor’s degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field.
• Equivalent combination of education, certifications, and experience may be considered.
• 7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support.
• 2+ years of experience managing technical teams or leading cross-functional projects.
• Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards.
• Experience with vendor management, contract oversight, and SLA compliance.
• Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments.

Technical Skills

• Proficient in electrical testing, load analysis, and grounding verification.
• Skilled in fiber optic testing, splicing, and troubleshooting.
• Familiar with generator systems, ATS, and UPS battery backup technologies.
• Working knowledge of BMS (Building Management Systems) and monitoring tools.

Other Requirements

• Willingness to travel up to 20% for site visits, inspections, and vendor oversight.
• Ability to work outside of standard business hours during critical outages or maintenance windows.
• Strong communication skills with ability to interface effectively across engineering, operations, and vendor teams.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.
• Ability to stand, walk and sit.
• Ability to reach with hands and arms
• Visual ability correctable to 20/20.
• Sitting up to 90% of the day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
• Ability to lift up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level-moderate to high.
• Adherence to strict security, safety, and operational protocols.
• Highly structured, technical, and dynamic work environment.

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