Business Process Operations Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About The Opportunity

We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards. 

Key Responsibilities

• Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls. 
• Ensure all daily transactions are completed within a timely and precise manner. 
• Handle and maintain various process documentation to ensure consistency and accuracy. 
• Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
• Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity. 
• Support Mailhub activities including but not limited to: document preparation, sorting, scanning,  classification, validation and Quality Assurance activities as required.
• Complete any reasonable task within your skills and capabilities, as directed by line managers.
• Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.   

Your Qualifications

• Strong attention to detail and commitment to accuracy. 
• Ability to manage and prioritise multiple tasks in a fast paced environment. 
• Excellent organisational and communication skills.
• Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
• Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
• Ability to work independently, as a member of a team, and as a member of multiple teams.
• Maintain an understanding of Iron Mountain’s BPO purpose and contribute positively towards it. 

What’S In It For You?

• Be part of an ever evolving global organization focused on transformation and innovation 
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self 
• Global connectivity to learn from 26,000+ teammates across 52 countries 
• Be part of a winning team who embrace diversity, inclusion, and our differences
• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Operations Group