Sr. Analyst, BA&A

Qualifications:

• Bachelor’s Degree in Business, Finance, Information Technology, or related field required.
• Minimum of 5 years of progressive experience in a related field required.
• 5+ years in a business or analyst position required.
• Working knowledge of Salesforce required, with Salesforce Administration experience strongly preferred.
• Experience with Quoting Tools, Oracle, and the Lead-to-Quote process.
• Tableau or similar data visualization software experience preferred but not required.
• Passion for learning and continuous education regarding go-to-market strategies, processes, and the IT industry.
• Strong problem identification and solution development skills.
• Ability to prioritize and deliver multiple projects on time.
• Demonstrated success in leading small projects and initiatives.
• Flexibility to multi-task, adapt to change, and work independently.
• Effective and timely communication skills.
• Proactive, “whatever it takes” attitude and work ethic.
• Team-oriented, with the ability to mentor others and delegate tasks.
• Strong analytical, investigative, and critical thinking skills.
• Excellent organizational, oral/written communication, and follow-up skills.
• Consistent ability to develop and deliver creative solutions to complex business and technical problems.
• Up to 10% Travel

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Qualifications

This position is only accepting applicants already located in Costa Rica

Why Wwt?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

A Brief Overview:

The Senior Analyst BAA position resides within the Sales Operations Business Architecture and Analytics team and interacts directly with Sales Operations, IT Product Owners, Analysts, Developers, and other analytics teams throughout the business. The Senior Analyst will assist business users in gathering key data elements of their assigned responsibilities to make more informed decisions. This person helps drive awareness, enablement, growth, and profitability of customer and partner engagements. Detailed and timely communication is critical to the success of this role, as well as the consistent execution of the responsibilities listed below. In addition, we are specifically seeking candidates with Salesforce experience, ideally with Salesforce Administration skills (e.g., managing users, permissions, automation, workflows, and reporting). This expertise will help ensure our Sales Operations tools and processes are optimized to support a growing and evolving organization.

Responsibilities:

• Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
• Define and communicate software enhancement recommendations.
• Identify and translate business requirements for new customers while coordinating with Sales and Business Development.
• Partner closely with business users to understand processes and provide thoughtful data, reports, and analyses.
• Translate business questions into reporting and analytical requirements.
• Serve as a subject matter expert for Sales Operations, with strong Salesforce Admin capabilities including:
• Create and deliver innovative solutions to complex business and technical problems.
• Connect user needs to emerging technology in order to design tools, techniques, and approaches that deliver optimal results.
• Lead root cause analysis and resolution for complex problems.
• Work effectively with cross-functional teams to maximize productivity for projects and programs.
• Participate in designing end-to-end solutions with the business, IT, and other stakeholders.
• Collaborate with technical counterparts to ensure functional requirements are successfully delivered as technical solutions.
• Identify improvement opportunities through peer reviews and process evaluations.
• Managing user roles, profiles, and permissions.
• Creating and optimizing reports and dashboards
• Supporting data integrity efforts (deduplication, validation rules, automation).
• Building and maintaining workflows, flows, and approval processes.