Learning & Performance Coordinator

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY:
Coordinate various aspects of learning and performance administration and day-to-day operations to support development, delivery and maintenance of learning and performance programs and solutions.   JOB ROLES AND RESPONSIBILITIES:   1. Assist in planning and organizing learning and performance programs and activities under the direction of the program lead, directly engaging with participants.
2. Coordinate daily training activities, including event management, participant enrollments, logistical needs, equipment needs, evaluations, and post-training follow-up. Drive required training curriculums to achieve departmental goals.
3. Collaborate with the program lead to maintain supporting materials and tools to meet program goals and deliverables.
4. Serve as the initial point of contact for internal and external business partners and vendors, acting as a liaison between employees and the department. Including primary support of our department inbox and calendar.
5. Troubleshoot and resolve pre, on-site, and post-program activities to ensure successful training execution, working closely with the project/program lead.
6. Create and maintain department communications and process materials, ensuring accuracy and program support. Recommend edits and collaborate with the program lead or department leaders.
7. Maintains intranet site to ensure program/initiative support as well as accuracy of information.
8. Maintain and analyze established data reporting and general trending analysis on critical statistics for learning and performance programs, working with the program lead.
9. Coordinate and manage invoices and purchase orders for learning and performance programs and training activity expenses.
10. Support new hire and employee training requests, collaborating with program lead or department leaders.
11. Assist with testing and enhancement activities in support of learning and performance programs or training delivery activities, including online courses and virtual/ live classroom setups ensuring accuracy and department quality standards.
12. Actively participate in new learning initiatives and program rollout activities, maintaining collaborative material sites. Maintain program/ project plans and drive deliverables collaborating with the Program/ Project Lead.
13. Collaborates, coordinates and communicates across disciplines and departments.
14. Ensures compliance with HIPAA regulations and requirements.
15. Demonstrates Company's Core Competencies and values held within.
16. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.   JOB SCOPE:
The incumbent works under general supervision to complete job responsibilities. Tasks may involve some complexity, requiring the application of knowledge and experience. Independent judgment is necessary to accomplish daily tasks. Collaborates more complex issues to appropriate parties.

The salary range for this position is $50-60K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Qualifications JOB REQUIREMENTS (Education, Experience, and Training):   * Minimum bachelor's degree or HS Diploma and four years of experience in related field (preferably in education, learning, and development)
* Minimum 4 years of training/education or related field experience preferred
* Prior coordination or administrative support experience in Learning and Development is a plus
* Familiarity with Learning and Performance Management Systems; ADP or Cornerstone OnDemand preferred
* Basic knowledge of intranet site management (SharePoint) is beneficial
* Familiarity with various reporting and survey tools
* Strong organizational skills, project management capabilities and attention to detail
* Effective communication skills, both verbal and written, with the ability to interact with diverse stakeholders.
* Interpersonal skills to collaborate across teams and departments.
* Ability to adapt to changing priorities and schedules.
* Must be able to maintain a big picture focus while supporting strategies and deliverables
* Ability to work in an agile environment and team
* Proficiency in use of software, hardware, and peripherals related to job responsibilities, including MS Office, Zoom, SharePoint, etc.
* Ability to work and learn independently as well as part of a team (depending on a program's requirements)
* Ability and willingness to travel as needed  

Compensation

The salary range for this position is $55-60K.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.

Benefits

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your Benefits Will Include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off – accrued based on years of service
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
• WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

Eeo Statement

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations.  Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.  If you would like more information on your EEO rights under the law, please click here.

Application Deadline

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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