Personal Shopper

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands to the most exceptional assortment of fine watches and precious jewelry. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.  Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.  

NET-A-PORTER champions unparalleled customer service offering worldwide shipping to more than 170 countries, including same or next-day delivery services to some locations, we offer a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual Customer Care and Personal Shopping team that is available 24/7, 365 days a year. A pioneer of Personal Shopping and Client Relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.

NET-A-PORTER are seeking a talented Personal Shopper to join the team. Some of the essentials for you to know are: 

Location: Westfield Shepherds Bush  

Reporting into: Personal Shopping Assistant Manager

Besides a competitive salary, we can offer you:  

• Basic monthly salary plus an attractive commission scheme with NO CAP
• A pension that both you and the company contribute too  
• Our famous staff discount
• Private healthcare for you and your family 
• Flexible working 
• A chance to be part of a fun and caring team that support each other 

Here is a breakdown of what you’ll be doing:


 

• Proactively target and build personal relationships with high value customers in the INTL region
• Profile customers individually based on their shopping patterns
• Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences
• Ensure that sales leads are identified and prioritised by analysing your customer list
• Increase the spend of individuals and develop customer loyalty by understanding their needs
• Ensure prompt follow up with customers acquired through events and partnerships
• Drive and conduct one-on-one appointments with clients wherever possible to develop relationships
• Optimise every opportunity to grow the customer base and acquire new high value clients
• Achieve monthly and yearly targets and KPIs
• Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
• Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
• Work alongside the wider business to understand key trends and increase business acumen
• Participate in Client Relations, marketing, and partnership events as required

The type of person we are looking for:
 

• 2+ years of experience in customer-facing sales roles, preferably in luxury fashion and with Personal Shopping experience
• Proven experience within a sales target driven environment, achieving personal sales goals
• Excellent communication, customer service and inter-personal skills, with confidence to network and build genuine relationships with customers
• Strong commercial awareness in luxury fashion
• An eye for detail and good organisational skills is essential
• Fluent in spoken and written English
• Results driven and motivated attitude
• Computer literate (usage of CRM systems and proficiency in Microsoft Office, such as Outlook and Excel)

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

Luxexperience Is An Equal Opportunities Employer, We Encourage People With A Diverse Range Of Backgrounds To Apply. We Recognize And Celebrate The Benefits That Diversity Brings To Our Workplace, Our Business And Our Customers. We Welcome And Will Consider All Applications Regardless Of Race And Nationality, Religion, Color, Sex, Pregnancy Or Related Medical Conditions, Parental Status, Sexual Orientation, Gender Identity, Gender Expression, Age, Status As An Individual With A Disability, Or Any Other Legally Protected Characteristics.

If You Require Any Reasonable Adjustments To Complete Your Application, Please Do Not Hesitate To Advise Us Accordingly.

Experience Level: AssociateWorkplace Type: Hybrid