Lead UX Designer

ADP is hiring a Lead UX Designer.

Are you inspired by transformation and making an impact on the lives of millions of people every day?

Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?

If so, this may be the role for you. Ready to design what's next?

In this role, you will be a key design leader on a highly creative and intelligent team building innovative solutions for everyday workers. As our Lead UX Designer for Lyric’s Benefits features, you will shape design direction, coach other designers, and ensure the team builds tools that our customers love. Your work will touch millions of end-users (no pressure), and your leadership will raise the bar for what great design looks like at ADP.

As a Lead UX Designer, you will leverage your full range of user experience design, design systems, and service design expertise to craft and guide innovative solutions for our Benefits team. Our best UX Leads balance holistic thinking with hands-on design execution, influencing at both strategic and tactical levels. You’ll use your curiosity to uncover client problems, apply systems thinking to complex workflows, and mentor others in building thoughtful, scalable experiences.

To thrive in this role, you should have experience influencing product direction, leading design critiques, and partnering with senior stakeholders. Integrity, resilience, and creativity are must-haves in this job. As with any role in UX design, you will have challenges that should inspire you to create something better, not weigh you down. We're looking for a leader with a hunger to try new things, elevate design practices, and deliver impact at scale. You'll be accountable for something significant: the uncompromising quality and usability of products that impact people's lives.

About Lyric (the product you’ll be working on)

Lyric is our next-generation, AI-powered platform transforming how users engage with their benefits. Designed to be intuitive, intelligent, and deeply personalized, Lyric leverages cutting-edge AI to simplify complex decisions and deliver meaningful experiences across the employee benefits landscape.

• Like what you see? Apply now!
• Learn more about ADP at jobs.adp.com

What You'Ll Do

Here’s what you can expect on a typical day:

• Lead Design Direction. Own the end-to-end UX strategy for Benefits features within Lyric, from discovery through delivery.
• AI-Driven Experience Design: Partner with AI and data teams to design intelligent, adaptive interfaces that simplify complex benefits decisions.
• Design Planning. Anticipate design needs several sprints ahead, working with product owners, engineering leads, and fellow UX leaders to set priorities and guide backlog grooming.
• Mentorship & Collaboration. Coach, critique, and inspire other designers. Create an environment where design craft and systems thinking thrive.
• User Research Leadership. Champion user insights in every stage of the process. Partner with UX Research to define studies, synthesize findings, and translate them into strategic design opportunities.
• Facilitate Alignment. Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions.
• Operational Excellence. Model lean UX practices and agile design methods. Help shape design systems, guidelines, and processes to ensure consistency and efficiency.
• Hands-on Design. Balance leadership with execution. You’ll still roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.
• Innovation. Guide your team through experimentation, iteration, and exploring emerging technologies to push ADP’s products forward.

Qualifications

To Succeed In This Role

• Bachelor’s degree OR equivalent.
• 7+ years of experience in UX design (product, interaction, visual, or service design), with at least 2+ years in a lead, principal, or managerial capacity.
• Demonstrated ability to lead design vision and execution across large, complex products or platforms.
• Strong expertise in tools like Figma and other modern design/prototyping tools, as well as working knowledge of front-end frameworks (HTML5, CSS3, JavaScript).
• Proven track record of mentoring designers, influencing senior stakeholders, and driving measurable impact through design.
• Comfortable working on next-generation products with innovative tech stacks and complex user ecosystems.

Bonus Points

• Familiarity with benefits platforms, HR tech, or decision-support tools.
• Experience with conversational UI or natural language interfaces.
• Background in behavioral design or decision science.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner - doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
• What are you waiting for? Apply today!
• Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
• (ADA version: https://youtu.be/IQjUCA8SOoA )