Retail & Admissions Senior

Applications are open for a permanent Friday & Saturday, 9am – 5pm position.

Additional shifts available during busy trading periods.

Up to $28 per hour. (Please note this role has key holding responsibilities).

As Orana approaches its 50th year, we are reflective and determined to continue achieving our conservation goals. We are looking for team members to help us continue our mission to connect people with nature, and to educate and inspire our community towards creating a bright future for the next 50 years, and beyond.

Mō mātou: About Us

Orana is owned and operated by Orana Wildlife Trust, a registered charitable trust and not-for-profit organisation. Conservation is a core part of our mission and the key reason Orana exists. Our on-site habitat restoration and predator pest control programmes provide a connecting wildlife corridor and safe haven for some of Canterbury’s most threatened species.

Orana Wildlife Park participates in many zoo-based breeding programmes in partnership with the World Association of Zoos & Aquariums (WAZA), the Zoo & Aquarium Association Australasia (ZAA), DOC and others. We are committed to continuing our efforts towards these breeding programmes into the future.

He angitūtanga: The opportunity

We are searching for a key proactive person to fill a front-line Retail & Admissions Senior position at Orana Wildlife Park. This position carries key holder responsibility, and is vital in creating a welcoming, engaging and efficient first impression for our visitors. As part of our commercial operations and visitor services team, you will be trained to act as duty manager when required, with responsibility for running our admissions team, booking encounters, customer enquiries, retail sales and maintain the general upkeep of front of house. Your focus will be on delivering a high standard of customer service, contribute towards promoting positive visitor experiences and ensuring there is clear communication between the front-of-house and the wider zoo.

He kōrero mōu: About you

You are a calm, confident and customer-focused individual who thrives in a busy, people-oriented environment. You are detail-oriented, reliable, and take pride in your work. You are comfortable working independently or as part of a team and can adapt to a variety of tasks throughout the day.

Ngā āhuatanga kei a mātou: What we offer

You will join an incredibly passionate team who are committed to their animals and the Trust’s conservation goals.

This is a part-time, permanent position, working 16 hours every week on Friday and Saturday. Additional hours will be available during NZ school holidays and public holidays.

As a member of our team we are able to offer you:

• A workplace dedicated to fostering positive team culture through our four core values: Care, Empathy, Engage and Courage.
• Access to Employee Assistance Program (EAP) including numerous helpful resources and webinars.
• Opportunities for involvement through staff forums such as our Health and Safety Committee and Culture

Committee.

• Pathways for personal growth and development.
• Annual flu vaccination.
• Ample free parking on site.

If you are adaptable and open-minded with a desire to deliver outstanding customer service, APPLY NOW through one of our advertised platforms. Please send us a letter of introduction and CV highlighting the relevant skills and experience you can offer to this role.

Applications for this position close on Monday 27th October 2025, 5pm.