Account Manager Enterprise - Spanish Market

Hello!

• At Factorial, we're looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level 🦄.
• Ready to be part of the challenge?

About the role 🚀
We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial’s largest and most strategic Spanish customers, driving client satisfaction, retention, and growth. You will be in charge of managing and expanding a high-value portfolio, building long-term relationships, deeply understanding client processes and challenges. A key part of your role will be to proactively detect and execute upsell and cross-sell opportunities, positioning Factorial's solutions to maximize customer impact and generate sustainable revenue growth, while also identifying areas of product improvement.

What will you be doing 😎

• Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
• Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
• Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go-to person for anything related to Factorial.
• Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
• Contribute with your experience by mentoring less experienced peers and sharing best practices across the team.

Your Profile 🎯

• Fluency in Spanish (native or proficient) and professional command of English.
• 3+ years of experience in Account Management (B2B)
• Proven track record of driving upsell, retention, and net growth in client portfolios.
• Strong strategic and analytical skills, combined with excellent organizational abilities.
• Tech-savvy, with the ability to quickly learn and adapt to new tools.
• Outstanding communication skills with empathy and influence at senior client levels.
• Experience dealing with churn prevention and designing action plans for at-risk clients.
• Comfortable working with KPIs and managing portfolios with a data-driven mindset.
• Proactive, solution-oriented, and eager to bring forward new ideas.

Bonus Points 👀

• Experience managing key accounts or enterprise-level clients.
• Knowledge/experience in Human Resources, Payroll, or HR Software.
• Previous involvement in process optimization or building AM best practices.
• Benefits 💆🏽
• We care about people and we also offer a lot of benefits for employees:
• High growth, multicultural, and friendly environment 🫱🏼‍🫲🏽
• Continuous training and learning based on your needs 🤩
• Alan private health insurance 🩺
• Healthy life with Gympass (gyms, pools, outdoor classes) 🏋🏽‍♂️
• Save expenses with Cobee 💸
• Language classes with Yolk Academy 🧑🏾‍🏫
• Get the most out of your salary with Payflow 🤑
• And when at the office...
• Breakfast and organic fruit
• Nora and Apetit sushi discounts

• Pet Friendly

About us
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions. Today, we serve thousands of customers in over 60 countries and have built a diverse team of 1,000+ people across our offices in Barcelona, Brazil, and Mexico. Our Values

• We own it: We take responsibility for every project.
• We learn and teach: We're dedicated to growing and sharing knowledge every day.
• We partner: Every decision is a team decision.
• We grow fast: We act quickly, and learn from mistakes.

Is this you? Come rock the world with us!

About the selection process

1. 30’ People Interview 🎯: Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match 😉
2. 30’ HM Interview 👯: Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!
3. 1h Roleplay 🚀: Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process