Manager Improvement - Health Services

Employment Type: Permanent full time

Salary: HS8

• Location: Richmond with travel to other Mercy Health sites as required
• Upload with Application: Resume, cover letter, and all relevant qualifications
• Contact: Paula Stephenson, - Director Quality and Improvement - PStephenson@mercy.com.au
• Dora Vaz De Carvalho EA and Project Coordinator - DVaz@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About The Opportunity

Reporting to the Director Quality and Improvement, the Manager will be responsible for: 

• Leading the development and implementation of Mercy Health’s Improvement program across Health Services. 
• Coaching and supporting staff to build capability in improvement science and change implementation. 
• Collaborating with executive and operational leaders to align improvement initiatives with strategic objectives. 
• Overseeing the evolution of Mercy Health’s improvement methodology and tools to ensure consistency and excellence in care delivery.  
• What you’ll bring
• You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Demonstrated experience in leading improvement programs within health services, including acute, subacute, and community settings. 
• Deep knowledge of improvement science, methodologies and tools. 
• Proven ability to coach and develop staff in improvement practices. 
• Strong leadership, communication, and stakeholder engagement skills. 
• A commitment to the mission and values of Mercy Health, including Compassion, Hospitality, Respect, Innovation, Stewardship, and Teamwork. 
• Relevant tertiary qualifications in a health discipline or project management. 
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.
• A current Police Record Check and Working with Children Check.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.