MUSCP - Guest Services Concierge - Clements Ferry Medical Pavillion

Job Description Summary

Position encompasses various avenues to provide an exceptional patient experience for the Ambulatory Clinics at MUSC Clements Ferry Medical Pavilion. The guest Services Concierge will support patients’ entry to the clinic and escorting individuals to their clinic location. They will also have general knowledge of managing building repairs, training security guards in all facets of customer service, and working with MUSC Property Managers to coordinate repairs at the Health West site. Assist patients with wayfinding and maintain assist and educate patients on the use of the Kiosk based systems throughout the clinic.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC005462 UMA AMB MULT Clements Ferry MOB

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

Provide administrative coverage for front desk team members with the prioritization of maintaining a positive experience for all patients. Complete client registration, and documentation. Schedule interpreters for clients. Retrieve billing charges. duration of the appointment. Communicate on behalf of the patient with medical transport companies regarding pick up time and assist patient until transport arrives. Assist security with process of inmates scheduled for medical services to ensure safety. Handle calls from care team involving EMS services.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

Required Licensure, Certifications, Registrations: n/a

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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