People Systems Partner - (HR Systems Analyst)

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. 

From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Why you will love this opportunity as People Systems Partner at Civica  

We are looking for a People Systems Partner to join our global People Systems & Data team. This is a small but high-impact team with significant opportunity to improve how our HR technology ecosystem operates.

This role will be accountable for optimising our HR systems, ensuring data quality, and enabling smooth, automated data flows across the employee lifecycle. Acting as a trusted systems advisor, you will drive improvements, lead key integrations, and ensure our people technologies deliver maximum value for the business.

What you will do to be successful in this role as People Systems Partner

Key Responsibilities:

• Optimise and configure HR systems to improve functionality, user experience, and efficiency.
• Coordinate and execute User Acceptance Testing (UAT) for system changes, upgrades, and new integrations, ensuring business requirements are met before deployment.
• Identify and deliver opportunities to automate and integrate systems, reducing manual interventions.
• Lead collaboration with People Operations, TA, IT, and business stakeholders to design and deliver streamlined processes and optimised data flows.
• Take ownership for ensuring high standards of data quality, integrity, and consistency across all people systems, embedding sustainable controls and governance.
• Proactively manage and resolve system issues, coordinating with vendors or IT where required, and ensuring timely, lasting resolutions.
• Document system processes, configurations, and data flows clearly and consistently.
• Support HR and business teams with system training, guidelines, and user procedures.
• Monitor, review, and improve system performance, ensuring technologies are fit for purpose.
• Stay up to date on HR technology trends and recommend improvements where appropriate.
• Drive change initiatives, embedding new processes and ways of working across the organisation.

Requirements

• Solid understanding of HR and people processes in a global context.
• Hands on experience with working with HR systems (e.g., core HCM, ATS, performance or learning platforms).
• Knowledge of system integrations, data flows, and data validation techniques.
• Familiarity with data governance, compliance, and security best practices.
• Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions.
• Ability to simplify complex system challenges into practical solutions for end users.
• Proactive, solution-oriented mindset with a focus on continuous improvement.
• Strong communication and stakeholder management skills, able to work with both technical and non-technical audiences.
• Experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, ADP)
• Knowledge of HR processes (recruitment, onboarding, payroll, performance management, etc.)
• Hands on experience in building smart workflows to drive automation
• Understanding of data privacy and security best practices
• Ability to train and support end users Microsoft power platform
• Experience working with APIs to extract and integrate data from HR and business systems.

We Want You to Bring Your Whole Self to Work 
 
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why You'll Love Working with Us 
 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

Benefits

Time Off & Work-Life Balance 

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
✔ Days of Difference – Up to 3 extra days off for volunteering. 
 

Financial Well-being & Security 

✔ Pension Contributions – 5% employer match to support your future. 
✔ Income Protection – Up to 75% salary cover for long-term illness. 
✔ Life Assurance – 4x salary tax-free lump sum. 
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare. 
✔ Health Cash Plan – Claim back physio, therapies & more. 
✔ Dental Insurance – Cover for routine & emergency care. 
✔ Affinity Groups – Join employee-led communities. 
✔ Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.