Office and Administrative Specialist, Intermediate - Customized Training Representative Registration Support / Receptionist

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Working Title:

Office and Administrative Specialist, Intermediate - Customized Training Representative Registration Support / Receptionist

Institution:

Hennepin Technical College

Classification Title:

Office & Admin Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

HENN - Brooklyn Park Campus

Flsa:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$20.76 - $29.22

Job Description

This position exists to provide Customized Training Services (CTS) registration processing and support ensuring students are enrolled properly and correct information is provided to customers; as well as creation and maintenance of assigned course scheduling in the student records system. Develop proficiency with current CTC data and communication systems (Salesforce, rST, ISRS) and new/ emerging systems. Provide welcoming, prompt and effective customer communications.

PRINCIPLE RESPONSIBILITIES AND RESULTS
1.    Provide Customized Training Services (CTS) registration processing and support ensuring students are enrolled properly and correct information is provided to customers.
Priority:  Essential    Percent of Time:    50%
2.    Creation and maintenance of course scheduling for assigned areas to ensure courses are listed correctly, information is given to the appropriate people, cancelations of courses are processed and refunds are given in a timely manner.
Priority:  Essential    Percent of Time:    35%

3.    Perform a variety of clerical duties which support open enrollment and contract classes. Cross train with other office roles to ensure uninterrupted execution of work and services to clients and students.
Priority:  Essential    Percent of Time: 10%
4.    Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
Priority:  Secondary    Percent of Time: 5%

Salary Range:

$20.76 ($43,347) - $29.22 ($61,011)

Minimum Qualifications

• Data Entry: Skill in data entry sufficient to maintain accurate student records and reports; compile, sort and verify data accuracy
• Three (3) years of  customer service. Including  prompt, courteous and accurate information to customers in person, on the phone and through email and other written correspondence;  respond to customer/co-worker inquiries about registrations, programs, data, provide assistance/guidance to customers/co-workers on resolving difficult or complex issues. 
• Skill in word processing sufficient to use software, such as Microsoft Word, to prepare and format letters, memos and reports and ability to check completed work for spelling, grammar, punctuation, and formatting.
• Skill in using spreadsheet software applications, such as Microsoft Excel, Access, to enter, compile, store and retrieve data in a variety of reports.
• One (1) year of experience  reviewing budgets, sales receipts and ability to calculate registration fees using a calculator.  
• One (1) year experience in customer service involving sales or retail sales. 

Preferred Qualification

• Knowledge of policies and procedures of the college/customized training, especially related to registration for all hour-based courses.
• Ability to gain acceptance for ideas in order to accomplish tasks.
• Knowledge of ISRS, rST, or Salesforce systems and various software programs.
• Ability to learn new systems and programs as the college transitions to new Products.
• Skills in communications and interpersonal relations sufficient to provide information to staff, students and the general public.
• Highly organized and detail-oriented to maintain integrity in the student information system.
• Ability to work with others in a team setting to accomplish tasks.
• Ability to establish work priorities and insure completion. 

Other Requirements

Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment. 
 

Work Shift (Hours / Days of work)

Full-Time - Day Shift

Telework (Yes/No)

No

About

Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.
Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at: http://www.hennepintech.edu
NOTICE: In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCU’s vehicle use criteria and consent to a Motor Vehicle Records check.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.  We promote the health and well-being of our employees and take work/life balance seriously.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.  We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

10-13-2025

Position End Date:

10-14-2025

Open Date:

09-30-2025

Close Date:

10-16-2025

Posting Contact Name:

Dominique King

Posting Contact Email:

cne.whaton@hennepintech.edu