Senior Vice President, Client Enablement

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Client Enablement to join our Client Services Group (Pershing). This role is located in Lake Mary, Florida USA.

As the Senior Vice President, Head of Change Management for our Wealth Services platform, you will design and lead the strategy, frameworks, and tactical plans that help our clients move from their current operating model to their target operating model at BNY. You will own the end-to-end change agenda for onboarding and adoption of Wove and NetX360, stewarding clients through every phase—from stakeholder alignment and readiness assessments to training, communications, and sustained adoption.

In this role, you’ll make an impact in the following ways:

• Develop and own a holistic change-management strategy tailored to Wove and NetX360 onboarding—articulating vision, objectives, success metrics, and governance
• Lead change impact analyses, stakeholder mapping and engagement plans that ensure executive sponsorship and broad adoption
• Create and execute communication plans, training curricula, user-readiness toolkits, and adoption programs that drive client confidence and uptake
• Partner closely with client-coverage teams, implementation project managers, product owners, instructional designers, and technology leads to align on timing, scope, and resource needs
• Establish and monitor KPIs for change readiness, adoption rates, and benefits realization; provide regular executive-level reporting
• Coach and mentor a team of change agents and client-facing consultants, embedding change best practices into client engagements
• Anticipate and manage risks, resistance, and organizational barriers; drive corrective actions and continuous improvement initiatives
• Serve as a subject-matter expert on organizational change management best practices and embed BNY’s culture and ways of working into every client interaction

To be successful in this role, we’re seeking the following:

• 8+ years of progressive change-management and organizational-effectiveness experience in wealth management or financial-services environments.
• Experience with managed accounts, advisory programs, and/or wealth management processes preferred.
• Proven track record leading large-scale, multi-phase change programs—from strategy through sustained adoption
• Exceptional stakeholder-management skills, including experience engaging C-suite sponsors and cross-functional leadership.
• Strong analytical mindset, able to define and track quantitative and qualitative success measures.
• Excellent written and verbal communication skills; ability to craft compelling narratives and training content.

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• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.