Customer Success Manager

About The Role

Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier’s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross-selling.

Responsibilities

• They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.
• Pre-Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.
• Post-Sales: Work with customers to determine and achieve their success metrics through engagement activities
• Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.
• Medical degree or relevant experience in the healthcare or medical industry is essential
• Proven background in customer engagement and retention
• Fluency in both Arabic and English.
• Comfortable working in a global, matrixed organization
• Self-motivated, highly organized, and proactive
• Strong project management and problem-solving capabilities

Requirement:

• Excellent influencing and presentation skills, with the ability to engage both high-level executives and end users

Work For You

We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.

• Medical Insurance and Air Ticket

• Competitive Bonus

• 25 days Annual Leave

• Hybrid Working Model

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Usa Job Seekers:

EEO Know Your Rights.