The Ritz-Carlton (Executive) Club - Manager

Job Summary

The Club Manager is responsible for the day-to-day operations of The Ritz-Carlton Club Lounge. The role ensures that each guest enjoys a warm, personalized, and seamless experience while maintaining the highest standards of luxury service. The manager leads and develops the team, oversees all food and beverage offerings, and drives operational excellence with a focus on service quality, guest recognition, and financial performance.

We are seeking a strong people leader with proven experience in guest-centric service environments such as luxury hotels, premium restaurants, or airlines. The ideal candidate combines excellent leadership skills with solid food and beverage knowledge, including wine service, and a keen sense of financial discipline.

Candidate Profile

Education And Experience

• Leadership experience in luxury hospitality or other guest-service-driven industries such as upscale restaurants, cruise lines, or airlines.
• Strong knowledge of food and beverage operations with confidence in wine service and etiquette.
• Skilled at motivating and developing teams to achieve high standards of service and performance.
• Financially savvy with experience in managing costs, streamlining operations, and improving efficiency.
• Highly organized, detail-oriented, and proactive in anticipating guest and operational needs.
• Exceptional interpersonal and communication skills in English; additional languages are an advantage.
• Flexible to work varied schedules including weekends, evenings, and peak periods.

Attributes

• Naturally guest-focused with a passion for creating personalized luxury experiences.
• Displays professionalism with warmth, confidence, and an approachable demeanor.
• Calm under pressure and confident in making sound, timely decisions.
• A collaborative leader who inspires a cohesive, high-performing team.
• Creative and innovative in continuously improving service delivery and operational efficiency.

Key Responsibilities

• Lead the daily operations of the Club Lounge, ensuring service consistently reflects The Ritz-Carlton Credo and Three Steps of Service.
• Build meaningful relationships with VIP and returning guests, recognizing preferences and anticipating needs to create memorable experiences.
• Provide hands-on guidance and coaching to the team to maintain exceptional standards of courtesy, efficiency, and service consistency.
• Oversee all food and beverage services, including afternoon tea, evening hors d’oeuvres, and wine service, maintaining impeccable presentation, hygiene, and food safety standards.
• Monitor food and beverage costs, control inventory, and achieve revenue and control expenses without compromising quality.
• Collaborate closely with the Culinary team on menu planning and presentation, and with Rooms Division to coordinate guest recognition, arrivals, and departures.
• Address guest concerns promptly, using problem-resolution processes to ensure full satisfaction and recovery. 
• Maintain the ambiance, cleanliness, and appearance of the Lounge to reflect a refined, luxury residential environment.
• Support employee engagement by fostering a positive work culture, recognizing performance, and encouraging professional development.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.