IT Support Helpdesk

We're searching for an enthusiastic and motivated individual to join our IT Support team. The ideal candidate will be responsible to troubleshoot and provide support to our internal users through our ticketing system following Omilia's guidelines.

Key Accountabilities

• Daily support for internal end users.
• Setup and config new laptops (Apple) for new and existing employees. Onboarding of IT services to new employees.
• User account management.
• Hardware/IT equipment inventory management.

Contribute actively and effectively as an integrated team member

• Meet regularly with the line manager to review progress
• Manage issue resolution and critically escalate
• Work effectively with other teams, units, and departments
• Manage issues with clarity and ensure effective information flow and team working Support organization's other priority activities, when necessary
• Act as an Omilia ambassador

Requirements

• Academic degree in IT, Computer Science or related field
• Familiarity with end user support and troubleshooting.
• Basic knowledge in:
• Computer Networks (TCP/IP, VLANs, etc)
• Operating systems (Windows / Mac OS)
• Strong communication skills
• Verbal & written proficiency both in Greek and English

Nice To Have

• 1-2 years of working experience in relevant role
• Experience in MacOS
• Experience in Ticketing systems
• Scripting language (bash, Python)
• Experience with Active Directory
• Experience with virtual environments (e.g., VMware, Proxmox)

Benefits

• Fixed compensation;
• Private Medical Insurance
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.