IT Support Specialist - Information Technology Management
LabConnect.com
Office
Raleigh, NC, US
Full Time
Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Job Summary
The IT Support Specialist is responsible for setting up, installing, and troubleshooting technology and software. This position will handle upgrading, servicing, maintaining end-user hardware and software. The role will be to work closely with end-users to offer training, solutions, and troubleshooting technical and software challenges. Provide services effectively and efficiently to ensure professional technology services and resources.
• Position is located in Raleigh, Chapel Hill, or Durham areas of NC.
• Traveling is involved within the US and possible international travel as well. A passport will be needed for this aspect.
Essential Duties and Other Responsibilities
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding promptly to service issues and requests.
• Manage Jira Service Desks requests and keep assigned tickets updated daily.
• Support the implementation of new solutions or applications.
• Providing technical support across the company, in person, Teams, or over the phone
• Connect devices to the network via switches, wireless, Ethernet, and VOIP.
• Provide individual training and end-user support.
• Maintain current and accurate inventory controls over technology resources and supplies.
• Maintain users/hardware/database for the VOIP phone system.
• Document all computer builds, daily tasks, software/hardware/permission changes.
• Maintain door security users/settings/cards/database.
• Add/Delete/Change users in multiple company-specific systems and servers.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Consult with IT managers and other departments as required.
• Attending weekly IT Department update meetings.
• Perform other related duties as required.
Education/Experience
A degree in computer science or programming or two to three years IT support experience, including installing and troubleshooting hardware, software, and network operating systems experience and/or training; Experience in an international setting is a plus.
Required Skills
• Able to operationalize their technical expertise in close collaborations with US departments and setting up and implementing reporting processes, policies, procedures and controls.
• Self-motivation and ability to work well independently as well as using a collaborative team approach.
• Excellent attention to detail and ability to adapt to changing environments and requirements as well as customer service skills.
• Ability to adhere to established timelines, processes, and procedures.
• Strong planning and problem-solving skills.
• Excellent listening and verbal comprehension skills, including ability to translate client needs to team members.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or clinical research protocols. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from colleagues and clients.
Math Ability
Ability to perform calculations and manage budgets. Ability to apply mathematical concepts to budget management for clinical trials.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, and PowerPoint, as well as an aptitude for learning new database software quickly. Salesforce and SharePoint experience preferred.
Certificates and Licenses
None required.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Work Environment
The noise level in the work environment is usually moderate.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or listen. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Join our team and discover how your work can impact patients' lives around the world!
Some of the Perks our LabConnectors Love:
• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!
In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/
If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Job Summary
The IT Support Specialist is responsible for setting up, installing, and troubleshooting technology and software. This position will handle upgrading, servicing, maintaining end-user hardware and software. The role will be to work closely with end-users to offer training, solutions, and troubleshooting technical and software challenges. Provide services effectively and efficiently to ensure professional technology services and resources.
• Position is located in Raleigh, Chapel Hill, or Durham areas of NC.
• Traveling is involved within the US and possible international travel as well. A passport will be needed for this aspect.
Essential Duties and Other Responsibilities
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding promptly to service issues and requests.
• Manage Jira Service Desks requests and keep assigned tickets updated daily.
• Support the implementation of new solutions or applications.
• Providing technical support across the company, in person, Teams, or over the phone
• Connect devices to the network via switches, wireless, Ethernet, and VOIP.
• Provide individual training and end-user support.
• Maintain current and accurate inventory controls over technology resources and supplies.
• Maintain users/hardware/database for the VOIP phone system.
• Document all computer builds, daily tasks, software/hardware/permission changes.
• Maintain door security users/settings/cards/database.
• Add/Delete/Change users in multiple company-specific systems and servers.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Consult with IT managers and other departments as required.
• Attending weekly IT Department update meetings.
• Perform other related duties as required.
Education/Experience
A degree in computer science or programming or two to three years IT support experience, including installing and troubleshooting hardware, software, and network operating systems experience and/or training; Experience in an international setting is a plus.
Required Skills
• Able to operationalize their technical expertise in close collaborations with US departments and setting up and implementing reporting processes, policies, procedures and controls.
• Self-motivation and ability to work well independently as well as using a collaborative team approach.
• Excellent attention to detail and ability to adapt to changing environments and requirements as well as customer service skills.
• Ability to adhere to established timelines, processes, and procedures.
• Strong planning and problem-solving skills.
• Excellent listening and verbal comprehension skills, including ability to translate client needs to team members.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or clinical research protocols. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from colleagues and clients.
Math Ability
Ability to perform calculations and manage budgets. Ability to apply mathematical concepts to budget management for clinical trials.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, and PowerPoint, as well as an aptitude for learning new database software quickly. Salesforce and SharePoint experience preferred.
Certificates and Licenses
None required.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Work Environment
The noise level in the work environment is usually moderate.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or listen. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Join our team and discover how your work can impact patients' lives around the world!
Some of the Perks our LabConnectors Love:
• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!
In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here: https://www.dol.gov/agencies/whd/posters
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to https://www.labconnect.com/
If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email talent@labconnect.com or call +1 (423) 722-3155.
IT Support Specialist - Information Technology Management
Office
Raleigh, NC, US
Full Time
October 2, 2025