Production Support Analyst (Remote) (Remote)

Production Support Analyst (Remote)Salary Range: $65,000 - $75,000
Employment Type: Full-Time, Exempt
Location: Remote
Reports To: Portfolio ManagerMake an Impact at the Department of Health and Human ServicesCorinth Consulting Group is seeking a skilled and motivated Production Support Analyst to join our Client Delivery team. In this mid-level role, you’ll play a critical part in translating business and regulatory needs into technical solutions that support the mission of the Department of Health and Human Services.What You’ll Do

• Track and manage inquiries in the help desk ticketing system to ensure timely responses, identify trends, and support continuous service improvements.
• Utilize appropriate systems and workflows to monitor inquiries and identify common issues or opportunities for module-specific enhancements.
• Evaluate user needs and define technical problems in collaboration with functional and technical staff to determine effective solutions.
• Conduct analysis and testing in lower environments to validate resolutions and ensure system integrity.
• Liaise with functional, development, testing, and help desk teams to troubleshoot complex system issues and document root cause analyses.
• Facilitate stakeholder meetings by organizing sessions, documenting action items, managing communication matrices, and ensuring alignment across all stakeholders.
• Investigate and resolve Tier 3 help desk tickets involving complex business and system issues, including testing and verification in platform environments.
• Provide bi-weekly and monthly utilization reports and help desk usage analysis using reporting tools to identify problem trends and resolution effectiveness.
• Train and develop new and existing team members through written training plans, coaching, and use of tools such as phone, chat, email, screen sharing, and manuals.

What You BringRequired:

• Associate’s degree or equivalent experience
• 4 years of relevant experience
• Ability to pass a client-specific public trust background investigation

Core Skills:

• Technical troubleshooting
• Communication and collaboration
• Problem solving and customer service
• Attention to detail and accountability
• Requirements analysis and documentation
• Stakeholder management and project coordination

Preferred Skills:

• Analytical and trend analysis
• Reporting and planning
• Coaching and mentoring

Why Corinth Consulting Group?We offer a robust benefits package including:

• Paid time off and comprehensive health coverage
• Retirement plans with matching contributions
• Professional development opportunities
• Wellbeing, caregiving, commuting, and adoption support
• Nationwide discounts and employee assistance services

Our CommitmentAt Corinth, we believe in service, respect, and continuous improvement. We foster a culture of excellence, collaboration, and innovation—where your work directly contributes to meaningful outcomes for our clients and communities.Ready to inspire, innovate, and make a difference?
Apply now and help shape the future of public service through technology.