Registration Specialist Team Lead

Provides functional guidance to support staff and performs the duties of a registration specialist in accordance with organization standards. Oversees patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Expected to precept current RS team members as requested by leadership. Performs higher level functions appropriate for clinic defined by clinic management. Participates annually in Rapid Improvement Events and/or Quality Improvement projects.  Performs monthly rounding.  Coaches, mentors and develops Registration team.

• High School Diploma/GED is required.
• Requires 3 or more years of relevant experience in a health care setting.
• Coding experience preferred.  
• Successful completion of Foundation of Leadership within 6 months of assuming role or Emerging Leaders program.  
• Requires CMAA certification. *Those in the Team Lead - Registration Specialist role at time of transition will be given priority to the certification Exam cohorts.  They must successfully complete the certification exam (achieve certification) within one year of the on-set of career ladder implementation.  Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease. 
• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.