Call Centre Agent (customer service - E-commerce) Mr Price Money

As a Customer Support Agent, you’ll assist customers with queries via phone, email, WhatsApp, and webchat. You’ll resolve issues related to billing, SIM cards, and products—providing fast, friendly, and accurate support.
 

• Respond to customer queries across multiple channels.
• Log and update customer information accurately.
• Resolve account and product issues quickly and professionally.
• Ensure all interactions meet company service standards.
• Handle complaints and follow up to ensure resolution.
• Work within set timeframes and quality guidelines.
• Maintain a positive, respectful attitude with customers and colleagues.
• Keep learning and improving your product knowledge.
• Grade 12 (Matric)
• 1 year or more call centre customer support experience 
• Computer literate
• Knowledge of customer service legislation (NCA, POPIA)
• Basic understanding of retail process.