Fintech Operations Senior Manager

Breadfast Pay LLC, the Fintech arm of & sister company of Breadfast LLC, which operates online grocery business since 2017 and a leading Q-commerce player based out of Cairo backed and trusted by the world’s largest incubation and investment institutions: Y combinator and 500 startups. Breadfast Pay LLC was founded in 2021 on dedication, integrity, inclusiveness, and respect. We believe that creating a work environment where we learn from each other, provide honest feedback, and empower each other to take initiative is essential to a healthy, positive, and open culture. We’re always looking for creative and hardworking team players who thrive in a fast and exciting work environment.The Fintech Operations Senior Manager role would involve overseeing and managing the back office and on-ground operations related to the fintech services within Breadfast Pay LLC. He/she will be developing and implementing operational policies, procedures, controls to ensure compliance with regulatory requirements and Fintech industry practices.


You will be responsible for:

• Oversee the day-to-day operations of the Fintech services, ensuring smooth and efficient functioning of all Fintech related activities by planning, organizing, and strategizing back office daily operations and routine.
• Manage a team of professionals by providing leadership, guidance, and support to achieve department goals and objectives.
• Responsible for managing the chargeback cases, Fraud management & compliance issues related to the Fintech services under Breadfast Pay.
• Monitor fraud cases reported by the fraud team & take the needed actions towards it.
• Manage & optimize on-ground operations starting from stock, inventory, materials, equipment, & human resources to serving the customers at stores through smooth operational experience.
• Monitor and evaluate Fintech services processes to identify areas for improvement and implement measures to enhance operational efficiency and customer satisfaction.
• Collaborate with cross-functional teams inside Breadfast Pay, such as business, finance & also stakeholders outside the organization such as the banks to ensure smooth SLA’s & maintain high operational productivity of the fintech services operations.
• Prepare and present daily & monthly reports, metrics, and analysis related to the fintech services operations to senior management, highlighting key performance indicators, trends, and areas for improvement.

You are an ideal candidate if you have: 

• Bachelor's degree in finance, business administration, or a related field. Advanced degree or professional certifications (e.g., Certified Cards and Payments Professional) would be a plus.
• 10-14 years of overall proven experience in card services operations, preferably 3-4 years of them in a managerial or supervisory role.
• Familiarity with card network rules and scheme regulations such as Visa & Mastercard and experience in managing card network relationships.
• Solid understanding of fraud prevention techniques, risk management, and compliance requirements in the fintech services domain.
• Strong leadership and people management skills, with the ability to motivate and develop a team & excellent ability to delegate responsibilities while maintaining organizational control of each department. 
•  Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at various levels within the organization.