BON 25-19 Case Manager (Program Specialist 2)

I.             Title:     Program Specialist 2   (1571, B18)

II.            GENERAL DESCRIPTION:  Provides complex case management work.  Work involves monitoring compliance with individuals under Board Order.  Works under general supervision, with moderate latitude for use of initiative and independent judgement.

Iii.           Qualifications:

A.            Personal

1. 1.            High degree of professional integrity
2. 2.            Appropriate manner and conduct
3.             Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.  

3.            Good Judgment

4.            Honesty

5.            Initiative

6.            Objective Attitude

7.            Flexibility

B.            Education

Associate degree with major course work in social work or criminal justice or related field required.  Bachelor’s degree with major coursework in social work or criminal justice preferred.  One year of related experience may substitute for one year of college.

1. C.           Knowledge, Skills and Abilities
2. 1.            Ability to write and speak effectively.
3. 2.            Experience in case management or social work service.
4. 3.            Skill in objectively presenting evidence and testimony at informal conferences and formal disciplinary hearings.
5. 4.            Ability to apply policies and procedures.
6. 5.            Skill in computer word processing

IV.           WORK SUPERVISED BY:              Investigator VI - Monitoring

V.            Essential Functions:

Printing and scanning each Order issued for creation of monitoring profile.  Creating computerized monitoring file for each Order issued.  Entering all compliance documents/data into computerized monitoring system which can include:

A.            Courses

1. b.            fines or fees
2. c.            nursing performance evaluations
3. d.            drug screen results
4. e.            support group attendance

F.             Therapy Reports

G.            Probation Reports

Creating drug screening profile in RecoveryTrek system and updating same.Verifying and entering all Notification of Employment (NOE) forms associated with caseload into computerized monitoring system. Answering all TrekMail in RecoveryTrek system pertinent to case assignment.  Answering questions pertinent to the monitoring case assigned.  Clearing discipline and sending clearance letters.  Updating NURSYS. Clearing deferred orders after 5 years.  Running reports to determine possible noncompliance issues.  Sending letters, by certified mail, to Respondents informing them of past due forms/fees.  Filing.  Running macro for new forms to be printed and mailed to Respondents.  Informing Compliance Supervisor of needed noncompliance cases to be opened to an investigator.  Exceptions to include hearing before Eligibility and Disciplinary Committee .  Testifying at the State Office of Administrative Hearings.

VI.          Conditions of Employment

1. A.            Refer to Human Resource Manual.
2. B.            This position is nonexempt from the Fair Labor Standards Act.

The Texas Board of Nursing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran in its hiring and recruitment process. Veterans' and former foster youth employment preferences are granted as required by law. The Texas Board of Nursing participates in E-Verify, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Associate degree with major course work in social work or criminal justice or related field required.  Bachelor’s degree with major coursework in social work or criminal justice preferred.  One year of related experience may substitute for one year of college.