Learning & Performance Specialist -(Temporary Work Assignment Up to 12 months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Learning & Knowledge Management (GLKM) team provides a full range of dynamic, evolving learning and performance solutions that enrich our colleagues’ skills and knowledge, powering engagement and driving business results. We are a distributed team responsible for developing complete learning strategies, crafting innovative learning solutions, and delivering experiential learning experiences. We make transformation possible by – attracting our future leaders, crafting and delivering best-in-class learning, engaging and retaining top talent. 

The Learning and Performance Specialist (LPS) facilitates a full range of evolving and dynamic learning and performance solutions to our colleagues. The LPS will deliver and consult on learning solutions which include leading New Hire programs, on-the-job integrated coaching, and various continuing education initiatives.  We are a global team focused on enabling our colleagues to provide outstanding customer experience. The LPS partners closely with frontline leadership to support the performance and development of colleagues across the network.

Job Responsibilities:

• Responsible for the facilitation of end-to-end learning programs to existing and new colleagues, which include learner centric new hire, continuing education and capability training on new tools and processes.
• Provides ongoing targeted performance coaching during training periods to frontline colleagues with focus on enabling learners to achieve defined performance metrics.
• Partners with the business to diagnose performance gaps to engage in targeted coaching to increase speed to proficiency, improving the Card Member experience as measured through Card Member satisfaction results and servicing standards.
• Partners with operational leadership and serves as an integrated business partner.
• Participates in hub /regional operational leadership meetings and other ad-hoc duties as they arise.
• Elevates performance standards of both newly hired and tenured colleagues.
• Models a Growth Mindset, embracing challenges and new opportunities.

Minimum Qualifications:

• Experience with new hire training and on-the-job training environment.
• Ability to flex facilitation style and methodology based on learner needs.
• Strong interpersonal, verbal, and written communication skills; utilizing various forms of technology to communicate and collaborate.
• People leadership experience with shown leadership and consulting abilities, displays agility in work style to adapt, change quickly and succeed in a fast paced and dynamic environment.
• Strong passion for coaching and ability to drive performance through developmental strategies.
• Experienced in performance management: diagnosing performance gaps, creating performance improvement plans, and coaching for improvement.
• Ability to establish, foster and maintain ongoing relationships with operational leadership which result in effective partnerships.
• A change agent, one who not only navigates change with ease, but also assists others through the change process.
• Ability to track, analyze and interpret training performance metrics leading to the creation of additional/updated learning solutions which address business and learner needs.
• Ability to develop solutions in ambiguous environments.
• High level of personal accountability, running multiple priorities with a sense of urgency.
• Strong critical thinking and analytical skills; able to translate multiple data points into clear performance trends for coaching discussions.
• Excellent time management and prioritization skills; with the ability to make decisions optimally and efficiently amidst multiple priorities and with minimal direction.
• This is a hybrid position and will require to come into Sunrise campus - 3 business days a week.
• Flexibility with schedules, both AM & PM hours; including weekends.

This is a temporary work assignment (TWA).  The assignment could be for up to 1 year.  

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.