Global Learning & Knowledge Management (GLKM) Team Leader Training - (Temporary Work Assignment Up to 12 months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is an exciting opportunity to join the Global Learning and Knowledge Management (GLKM) team, to support Global Learning Delivery. We are seeking an experienced People Leader with a passion for coaching, learning, and development to join the team reporting to the Learning Delivery Manager. 

The role of the Training Team Leader will be to lead a team of rotational Coaches who are dedicated to supporting primarily new hire classes, along with other trainings that require on-the-job training support. The key purpose of the role is to help set up Performance Coaches for success to perform their roles, maximizing their ability to create the very best learning experiences through coaching interactions that drive strong new hire performance and engagement.

This is a Temporary Work Assignment (TWA).  The assignment could last up to 1 year. 

Key Responsibilities:

Leadership:

• Establish a coaching team where learners feel safe to try new skills and behaviors, where individual differences are respected, and where confidentiality is supported; personally modeling behavior that is consistent with the goals of the program
• Ongoing development, coaching, and feedback to drive strong performance and engagement for both the Performance Coach and the classroom
• Leading activities to ensure the team stays relevant with the latest developments in the call center
• Observing, monitoring, coaching, and measuring Coach’s performance
• Ability to demonstrate understanding of course content; use appropriate terminology and relevant business examples to help Coaches plan how to apply on-the-job situations.

Capacity & Scheduling:

• Capacity planning/scheduling and forecasting for the Performance Coaches (classroom, OJT and Slack channel)
• Selection & onboarding of new Coaches on a rotational basis

Collaboration & Continuous Development

• Analysis of Coach feedback and targeted development activities to drive continuous improvement
• Supporting and collaborating with the Learning Delivery Managers and Operations Managers to celebrate successes and partner on coaching activities
• Partnering closely with the Learning Delivery Managers and Operations Team Leaders to ensure effective feedback loops and strong support for Coaches
• Identification of continuous improvement opportunities. Partnering closely with other Performance Coach Team Leaders globally to share best practices and drive new innovations

Qualifications:

• Experience with new hire training and on-the-job training environment
• People leadership experience with proven leadership and consulting abilities, displays agility in work style to adapt, change quickly and succeed in a fast pace and dynamic environment
• Well-developed coaching and performance management skills
• High level of personal accountability, managing multiple priorities with a sense of urgency
• Strong critical thinking and analytical skills; able to translate multiple data points into clear performance trends for coaching discussions
• High level of proficiency with Microsoft Excel, to create and maintain capacity planning and scheduling of coaches
• Excellent time management and ability to make decisions effectively amidst multiple priorities and with minimal direction
• Strong verbal and written communication skills; utilizing various forms of technology to communicate and collaborate
• Strong will to win as a team and able to generate accountability and action

(Temporary Work Assignment Up to 12 months)

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.