Patient Service Representative - Occupational Health - Lima

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Summary of Primary Function/General Purpose of Position
Gathers patient information in the function areas of payment planning, insurance verification and treatment records.  Works independently with general supervision in order to pre-register all scheduled patients for services to be rendered, verifying insurance benefits and obtaining pre-certifications as required.
                                                                                                                     
Essential Job Functions
*Registers patients; Verifies insurance with patients.
*Answers inbound phone calls from patients; Schedules patients accurately within guidelines and protocols.
*Scans copies of all registration forms and insurance cards and other required forms into EHR.
*Contacts insurance companies for benefit information and obtains information regarding copayments/deductibles to be collected at time of service.
*Contacts physician offices for necessary pre-authorizations as required.
*Enters correct patient data into the computer terminals and makes corrections to errors in records as necessary
*Collects deposits on patient accounts and balances cash drawers; Collects outstanding balances due; Answers questions about patient bills.
*Utilizes screening and determination forms to assist eligible patients in obtaining financial aid.
*Assists with arranging transportation for indigent patients.
*Distributes patient information packets to new patients prior to initial visit.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
None

Education
High School/GED (required)
Associates Degree in Healthcare or related field (preferred)

Work Experience

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (required)
• Prior medical office experience (preferred)

Skills
Active Listening
Ability to discern the thinking of others
Service Orientation
Verbal and Written Communication
Problem Solving
Customer Service
Coordination
Organization
Time Management
Basic computer skills and data entry
Compassion
Ability to multi-task
Interpersonal Skills
Insurance
Medical Terminology

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

• What we offer
•     Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•     Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•     Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•     Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

Occupational Health LIMA

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.