Adult Case Management Supervisor - Fitchburg

The Department of Mental Health (DMH) is seeking a qualified professional for the position of Human Services Coordinator II (Adult Case Management Supervisor) in Fitchburg to provide direct supervision to staff who work with adults in the community or hospital setting.

Please note:  This is a full-time, 40 hours/week position. The schedule for this position is 8:30 a.m. to 5:00 p.m. Monday through Friday with Saturday/Sunday off.

Duties and Responsibilities (These duties and responsibilities are not all inclusive)

• Supervises staff and provides regular case supervision/consultation to Human Services Coordinator I (Case Manager) under their direct supervision.
• Assists directly with problematic inter-intra agency coordination and referrals.
• Aids case management staff in assessment, referral, and advocacy of persons served to ensure regular and consistent support to supervised staff, including clinical recommendations and Individual Risk Management plans.
• Assesses work performance of case managers directly supervised by incumbent via EPRS reviews (semi-annually and annually) to ensure quality of work meets job expectations.
• Performs computerized documentation as required in MHIS, monitors MHIS data entry for assigned staff, oversees corrections, and arranges for program billing as required.
• Assists the Site Director in screening and hiring of new Human Service Coordinator’s I and II, and support staff positions to ensure recruitment of qualified candidates.
• Assigns new cases to Human Service coordinator I’s who are directly supervised by incumbent, prioritizing person’s served needs to ensure adequate coverage of all cases assigned to supervised staff.
• Provides on-going and regular meetings (e.g., clinical reviews, staff meetings, etc.) to ensure high quality of service delivery to persons served.
• Provides on-the-job training and orientation for employees to ensure that new employees are adequately exposed to procedure, policy, and protocol in case management service care across all area services.
• Collaborates with the Site Director as requested in the planning, development, and implementation of case management processes, service authorization determination process, and general practices and procedures.
• Responds to service providers, in-patient units, crisis, respite programs as identified contact person in supervisory role. 
• Attends and participates in hospital and provider meetings to ensure communication of clinical, service planning data, and engages in problem solving activities (e.g. residential utilization review meetings, crisis management meetings, respite meetings, and program collaborative meetings).
• Acts as a liaison with the DMH Legal Office for complex cases involving guardianships.
• Maintains courteous and helpful demeanor when dealing with the public.
• Gives regular feedback to Site Director regarding specific program functioning, systemic problems, significant persons served issues and unmet persons served needs.
• Provides back-up coverage to case management staff ensuring continuity of services to persons served in the absence of the case manager.

Required Qualifications:

• Knowledge of the principles and practices of clinical and social psychology and psychosocial rehabilitation.
• Familiarity with the organization and functions of community mental health services.
• Ability to gather information through questioning and observing individuals and by examining records and documents.
• Willingness to travel for job-related purposes.

Preferred Qualifications:

• Behavioral health experience
• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Given the population served, bilingual or multilingual fluency

This position travels to meet with clients and family members outside the office in various settings such as homes, hospitals, programs, and other accessible community settings. Candidates will need a valid driver’s license and access to a reliable motor vehicle for transportation.

Dmh Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?  Explore our Employee Benefits and Rewards

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

• http://www.mass.gov/hhs/cori
• Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,
• Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Human Resources at (800) 510-4122, Option 4.

First consideration will be given to those applicants that apply within the first 14 days.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

In addition, applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.