Technical Manager (Information and Knowledge Management Tools Section Head)

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

Based in Braine L’ Alleud, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Digital Workplace Centre (NDWC), which is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services.  NDWC responsibilities also cover the support of digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders.  NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.

• About the job:
• We are seeking an experienced engineer with well-developed people management and communication skills to lead and transform our Information and Knowledge Management Tools Section.

This role involves transitioning from project leadership to transformational leadership, shifting focus from technical influence to managing people and processes. As Technical Manager, you will shape the professional development of both our products and the team under your leadership. You will drive strategic initiatives that fulfill our business goals and contribute to NATO’s mission.

What You will Be Stepping Into

You will manage strategic planning, expectation management, performance reviews, career development, and budget oversight while providing technical vision and guidance. This involves balancing hands-on expertise with administrative responsibilities, developing a high-performing team of colleagues and industry partners, and making decisions that directly affect your team's professional growth and, consequently, your own

Key Responsibilities

-         Team Leadership & Development

• Lead the IKMT Section as line manager, overseeing staff activities and professional development
• Build and retain high-performing teams through strategic recruitment, training, and mentorship
• Manage performance-based contracts and resource allocation across projects and services
• Manage the relations with and the performance of external companies providing services in your area of responsibility
• Drive continual service improvement initiatives within your section

-         Strategic & Operational Management

• Assist the Group Head/Service Area Owner on product strategy and roadmap development
• Support project delivery, ensuring commitments to Project Managers and Technical Leads are met
• Coordinate service transitions from development to operations
• Contribute to problem management and incident resolution processes

-         Technical Oversight

• Develop technical specifications for external contractor agreements
• Support service delivery managers in cost modelling and service request execution
• Drive adoption of industry best practices, NATO and agency standards

About you, what we are looking for:

-         Essential Experience

• Team leadership experience with a track record of leading technical activities and professionals
• Deep hands-on expertise in collaboration platforms and in Information and Knowledge Management tools: e.g. SharePoint Server (2019/Online), Microsoft 365 ecosystem, business process automation
• Cloud technology acumen: Microsoft Azure, AWS, or Google Cloud Platform
• Agile/DevOps proficiency: Practical experience with frameworks like Scrum or Kanban
• Large-scale system experience: Both on-premises and cloud deployments for enterprise organisations
• Good understanding of IT service management principles, as outlined in the ITIL framework.
• Comprehensive knowledge of project management processes, principles, and themes as described by the PRINCE2 method.

-         Valuable Additional Skills

• Familiarity with AI tools and their integration in content and collaboration platforms
• Experience in working with both Infrastructure and Web development experts within an Enterprise environment.
• M365/SharePoint third-party tools ecosystem
• Excellent communication and briefing capabilities

You can review the full job description in this link

Ready for the Challenge?

If you are ready to transition from technical influence to organizational impact, from leading projects to leading transformation, this is your opportunity to make a meaningful difference while advancing your leadership journey.

What We Offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 5 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab.