Assistant Operations Manager

Job Description

Are you a motivated leader who thrives in a fast-paced, team-oriented environment? Do you have a passion for supporting healthcare operations and delivering outstanding client service? Animal Care Center of Panama City Beach is seeking a dedicated Assistant Operations Manager to help guide our growing hospital.

In this role, you’ll partner with the Hospital Manager and Managing Veterinarian to ensure smooth day-to-day operations, support our incredible staff, and help provide the highest level of care for our patients and clients. If you have experience in veterinary, medical, retail, hospitality, or other service-based industries—and are ready to take the next step in your leadership career—we’d love to meet you!

For more details and to apply, please visit: www.animalcarecenterpcb.com

The Opportunity
As an Assistant Operations Manager, you will be an integral member of the hospital management team. Working closely with the Hospital Manager and Managing Veterinarian, you will support the hospital’s day-to-day operations, ensuring efficiency, profitability, and the highest standards of patient care and client service. This role provides hands-on leadership and operational oversight while helping to foster a collaborative and supportive team environment. Consistent on-site presence is required to engage effectively with staff, patients, and clients.

Key Responsibilities

Leadership & Planning

• Partner with the Hospital Manager in daily operations, staffing, and workflow management.
• Assist with hospital scheduling and labor cost management to meet financial goals.
• Help establish and track hospital goals, performance metrics, and staff objectives.
• Champion change by supporting process improvements and sharing best practices.

Operations & Compliance

• Support the development and implementation of hospital policies, including DEA/Controlled Substances and OSHA compliance.
• Oversee hospital inventory management, collaborating with the inventory manager to control costs.
• Ensure accuracy and quality of client records through regular audits and file reviews.
• Monitor hospital systems and coordinate with IT support to resolve issues quickly.

People Management

• Assist with recruiting, onboarding, and training new staff.
• Provide coaching, recognition, and day-to-day support to employees.
• Partner with leadership to address performance issues and employee concerns.
• Help maintain a positive, engaged, and team-oriented hospital culture.

Client Service

• Lead by example in delivering an exceptional client experience.
• Resolve escalated client concerns with professionalism and timely follow-up.
• Collaborate with the front desk team to strengthen client communications and interactions.
• Support community outreach and local marketing initiatives to drive client engagement.

Financial & Administrative

• Assist with payroll processing and employee timekeeping.
• Help manage accounts receivable, cash handling, and invoice accuracy.
• Contribute to financial reporting and budget oversight.
• Identify opportunities to improve efficiency and control operational costs.

Qualifications

• Bachelor’s degree in business, healthcare administration, or related field preferred.
• 2–4 years of management or supervisory experience, preferably in a veterinary, medical, or hospital setting.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of budgeting, labor management, and operational workflows.
• Customer service background with proven ability to resolve client concerns.

Benefits

• Full-Time Hourly Position
• Health insurance benefits
• Free mental health support options
• 401(k) with company match
• Generous PTO plan
• Continuing education stipends
• Work-life balance support

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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