Executive Assistant (ZR_28065_JOB)

This is a remote position.

Schedule:

• 40 hours/week
• Monday-Friday 8am-5pm Pacific Time
• Weekend on-call coverage (typically less than 2 hours per weekend)

Client Timezone: Pacific Time

Join a thriving nanny placement agency that makes a meaningful impact by connecting families with qualified childcare professionals. This established agency operates as the trusted intermediary between families seeking exceptional childcare and experienced nannies, facilitating life-changing matches that support both working parents and childcare professionals. The company has built a strong reputation in their local market and is now expanding their operations with remote team members to better serve their growing client base. You’ll be joining a collaborative, family-focused organization where your work directly contributes to creating positive outcomes for families and caregivers alike.

This dynamic role combines client relationship management, operations coordination, and administrative excellence in the childcare placement industry. As the Executive Assistant, you’ll serve as the central hub connecting families, nannies, and internal team members throughout the entire placement process. You’ll manage the full client journey from initial inquiry through successful placement, ensuring smooth operations and exceptional service delivery. This position offers variety, relationship-building opportunities, and the satisfaction of facilitating meaningful connections that make a real difference in families’ lives. You’ll work closely with the existing recruitment team while taking ownership of the client-facing operations that drive the business forward.

• Conduct professional intake calls with families seeking nanny placement services, gathering detailed requirements and preferences
• Serve as the primary point of contact and trusted advisor throughout the entire placement process
• Coordinate and schedule interviews between families and qualified nanny candidates
• Draft, review, and manage placement contracts and related documentation
• Proactively follow up with nannies to ensure punctual attendance at scheduled interviews
• Collaborate effectively with the recruitment team to facilitate optimal candidate-family matches
• Oversee day-to-day operational workflows and ensure all processes run smoothly and efficiently
• Provide responsive weekend on-call support for urgent client requests and last-minute scheduling changes
• Maintain accurate records and tracking systems for all placements and client interactions
• Support operational management initiatives including scheduling optimization and process improvements

• Exceptional verbal and written communication skills for professional interactions with families and childcare professionals
• Strong organizational abilities with proven experience managing multiple priorities and deadlines simultaneously
• Previous experience in client service, customer support, or relationship management roles
• Demonstrated ability to work independently while maintaining high attention to detail
• Comfort with technology platforms, CRM systems, and standard business software
• Availability during Pacific Time business hours with flexibility for occasional weekend on-call duties
• Professional demeanor with the ability to handle sensitive family situations with discretion and empathy
• Experience in scheduling, coordination, or administrative roles preferred
• Interest in the childcare industry and supporting families in their care giving needs

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring