Commercial Operations Lead

Mission

The Commercial Operations Lead will oversee the Branded Jewelers Operations function, currently a team of one based in Geneva, working in close collaboration with colleagues in Thailand. The role reports directly to the Head of Commercial Operations.

This hands-on leadership role is responsible for ensuring secure, compliant, and efficient end-to-end precious metals operations — from client onboarding and contracting through to final settlement — while delivering outstanding service to our counterparties.

This position can be based either in Geneva or Ticino.

Main Activities And Responsibilities

• Lead, coach, and develop the team to deliver high-quality operational execution.
• Oversee client onboarding and account maintenance (KYC, tenders, contracts).
• Supervise daily commercial operations, including:
• Ensure effective cross-functional collaboration with relationship managers, production, logistics, treasury, trading, compliance, and back office.
• Formalize, implement, and improve processes/procedures across operations, including client onboarding.
• Identify operational needs regarding IT tools, support design/upgrades, and promote adoption.
• Precious metals deliveries: ensuring accuracy, completeness, and proper documentation.
• Monitoring and reconciliation of client trade accounts, market positions, and balances.
• Correct invoicing of goods and services.
• Issue resolution and escalation when necessary.

Required Education And Experience

• Master’s degree in Economics, Finance, or a related field.
• Minimum 3 years of work experience, ideally in a commodities trading house or financial institution within Operations and/or Accounting-Finance.
• Previous work experience in precious and/or base metals is a plus.
• Project management experience and training is a plus.

Qualifications And Skills

• Excellent communication skills and high drive; 
• Sense of responsibility and initiative;
• Ability to work autonomously;
• Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect; 
• Resistance to stress and time-pressure;
• Excellent interpersonal skills and customer orientation;
• Agile and flexible mindset, reactive to requests;
• Excellent organizational skills and attention to detail;
• Ability to interact with colleagues of diverse cultures; respect for diversity;
• Full professional proficiency in the Windows environment is expected;
• Full professional proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
• Swiss national, EU national, or holder of a valid Swiss work permit.