Sales Counselor

Franklin Park Sonterra is a premier retirement community located near 1604 and Blanco Road.  Offering Independent Living, Assisted Living options for the senior adult that is looking for affordable luxury and where we are committed to “dedication in every detail.”

General Description:

The Sales Counselor acts as the backup to the Director of Sales in handling phone and walk-in inquiries, reporting, outreach, and completes other tasks as required. 

Primary Duties And Responsibilities:

• Maintains knowledge of all communication with prospective customers using the appropriate lead management system specified by the Dir. of Sales.
• Possesses and maintains a strong knowledge of the community, its benefits, and the services provided.
• Reviews Daily Activity Sheets from the Marketing Assistant.
• Possesses and maintains a strong knowledge of all competitors' unique selling points, services provided, and rates.
• Follows up with all leads provided in a timely manner.
• Remains current on unit status and vacancy map.
• Assist the Marketing Assistant with move-in coordination when necessary.
• Ensures cleanliness of Discovery Room and model apartments. Addresses any maintenance or cleanliness concerns with the Dir. of Maintenance.
• Provides residents with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-in.
• Assists the resident and their family with the transition process through on-going communication, sensitivity, and reassurance.
• Informs all associates of the pending move-in date and the necessary information about the resident.
• Provides direction and support to other sales staff in achieving and exceeding the community’s sales and move-in goals.
• Maintains and protects confidentiality of resident information.
• Attends required community meetings and completes required reports in a neat and timely manner.
• Available to work evenings and weekends if necessary.
• Encourages teamwork and promotes company philosophy.
• Is prompt and able to perform the required duties of the position on a regular, predictable basis.
• Becomes familiar with and understands the steps for fire evacuation.    All employees are responsible for maintaining a safe and secure environment for all community residents.

Knowledge, Skills And Abilities:

• Able to read, write, speak, and understand the English language. Bi-lingual a plus.
• Experience using Microsoft Office and Outlook software.  Basic typing skills required.
• Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
• Knowledge of current Federal and State laws pertaining to IL, AL communities respectively.
• Must be able to generate a warm, friendly, and caring first impression.
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials.
• Must possess a passion to work with and around senior citizens.  

Education Requirements:

• Associate's degree in related field preferred or work equivalent
• Proven sales track record; effective selling and closing skills.   

Work Experience Requirements:

• Prior experience in the senior sales and marketing environment preferred.
• Public relations experience preferred.   

Physical Requirements:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Stand and/or walk up to 75% of the day.
• Able to concentrate with frequent interruptions.
• Must be able to tour through the entire building, up to one mile, occasionally pushing a wheelchair.
• Occasionally lift/carry up to 35 pounds.
• Occasionally kneel, bend, and reach.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Subject to infectious diseases, substances, odors, etc. throughout the workday.   

Franklin Park Sonterra is located at 18323 Sonterra Place, on the north side of Loop 1604 between Blanco and Stone Oak Parkway. 

Franklin Park is dedicated to providing residential communities where seniors and their families feel right at home immediately upon entering our doors. We’re inspired by excellence and committed to “dedication in every detail.”