Director of Finance and Operations

About Villagereach

VillageReach transforms health care delivery to reach everyone. We are driven by a vision of a world where each person has the health care needed to thrive. VillageReach’s goal is to reduce inequities in access to quality primary health care for 350 million people by 2030. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally connected organization, VillageReach has offices in the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United States.   

Summary

The Director of Finance & Operations will lead VillageReach’s operations in DRC, including finance, accounting, logistics and human resources, administration and grant management functions in the DRC. Based in Kinshasa, this senior-level position is instrumental in ensuring sound financial management, efficient operational processes, and effective administrative oversight to support Villagereach programs.  Reporting to the Country Director and working closely with VillageReach Headquarters in Seattle, and our regional hub in Nairobi, the Director will oversee all operations in DRC, including financial analysis and planning, budget and operations management, reporting, and compliance in a rapidly evolving landscape. The successful candidate will demonstrate high integrity, adaptability, and a proactive approach to managing risks and internal controls. 

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time. 

Financial, Analysis and Management    

• Oversee financial operations, including budget management, monthly reporting, payroll management & approval, and cash flow management, ensuring data accuracy with relevant accounting software.  
• Conduct monthly budget vs. actual analyses for program managers and senior staff.  
• Develop, adapt and maintain internal control systems to prevent fraud, promote accountability, and ensure compliance with VillageReach and donor standards.  
• Lead the annual financial audit and conduct monthly internal audits to ensure compliance with policies and procedures.  
• Provide monthly financial reports and insights on financial performance, trends, and risks to the senior management team (SMT).  
• Preparation of Donor Financial Reports:  ensure Timely submission of all Donor Financial Reports in collaboration with  the Country Director and the global operations team 
• Audit preparedness: Oversee both internal and external audits, and manage the execution of corrective action plans following audit findings.  
• Lead the conduct of cost-benefit analyses for significant procurement decisions, ensuring that expenditures are justified and aligned with organizational priorities. 
• Treasury: Manage multiple bank accounts, project cash flow, and prepare monthly Cash Transfer Requests to HQ to ensure program funds are sufficient. 
• Training & Staff Management: support the delivery and execution of training programs for finance and operations personnel within the country  
• Monitor financial data and suggest solutions that optimize costs. 
• Contribute to Establishing and updating in-country finance procedures to supplement global policies as needed. 
• Closely monitors financial activities and advises the Country Director on financial performance of the office, issues with internal controls or financial management. 
• Lead and review monthly accounting and balance sheet reconciliations are completed on a timely basis. 

 Administrative and Operational Management 

• Oversee VillageReach assets such as vehicles, computers, and office equipment, maintaining accurate inventory records and accountability.  
• Update and enforce policies and procedures in collaboration with the global operations team, maintaining alignment with organizational standards. 
• Represent VillageReach at NGORA forums  
• Ensure VillageReach meets all statutory obligations in the DRC.     
• Manage VillageReach’s registration with applicable authorities and ensure maintenance of required NGO licenses. 
• Support DRC Board meetings and manage administrative aspects, in collaboration with the Country Director.  
• Supervise service provider contracts and consultant agreements, ensuring compliance and performance standards. 
• Oversee procurement processes, elaborating controls to ensure adherence to procurement guidelines. 

Competencies:

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document. 

Achieving Great Results:

1. Risk Taking and Innovation 
2. Building Strong Teams 
3. Resilient Self Leadership 
4. Stewardship and Personal Alignment 
5. Cultivates a Growth Mindset 
6. Cultural Intelligence and Inclusion 

• Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness. 

2. Business Judgement

• Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.  
• Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission. 

Setting Direction:

4. Compelling Communication

• Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.   
• Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability. 
• Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability. 

Bringing Others With You:

7. Influencing Leadership

• Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure. 

8. Radical Partnership

• Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness. 
• Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities. 
• Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior. 

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

Supervisory Responsibilities:

This position directly supervises up to 5 employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. 

Education & Experience:

• Education: Bachelor's Degree in Accounting, Finance, Business Administration, or related field; CPA, ACCA, or CFA certification preferred. A Master’s Degree is an advantage. 
• Experience: Minimum of 10 years in finance, operations, and administration, with at least 5 years in senior management within a global NGO or development organization. 
• Professional Expertise: Budget management over $10M, financial modelling, USAID and donor compliance, and familiarity with DRC regulations. 
• Skills: Strong leadership, adaptability to change, and proven ability to maintain internal controls and enforce compliance. 
• Language Proficiency: MUST be fluent in English and French. 

Other Qualifications:

• Comply with VillageReach’s COVID-19 vaccination policy which requires full vaccination for in-person work or travel. 
• Established cultural competency in partnering with racial, cultural and linguistically diverse groups. 
• Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus. 
• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment. 
• Prior experience with INGOs in the DRC, specifically USAID-funded projects. 
• Membership with the Institute of Chartered Accountants in DRC. 
• Ability to work effectively in culturally diverse environments. 
• Proficient in Microsoft Office, especially Excel, and experience with Sage Intacct. 
• Willingness to travel up to 25% within the DRC. 
• Ability to prioritize and perform multiple tasks, solve problems, and meet significant deadlines and requirements 

Environment And Physical Demands:

VillageReach employees typically work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences across our USA, Kenya and Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday.  

Commitment To Diversity & Inclusion:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce. 

Application Information:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis. To apply, please submit your resume, a cover letter, degree and certificates to our online portal: http://www.villagereach.org/join-us/.  In your cover letter, please address (1)Why you are interested in this position, (2)What is one reason you think you’d be a good fit for this position and, (3)what is one strength you would bring to this position? 

Hiring Process:

The hiring process will include the following steps: 

1. Review submitted applications 
2. Conduct 20-30 minute screening interviews for shortlisted candidates 
3. Conduct skills and value-based interviews for 3-5 candidates. 
4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview. 
5. Conduct final interview if necessary  
6. Request references  
7. Make offer   
8. Conduct background check 

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3. 

Safeguarding:

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct. All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures. 

Benefits

Compensation & Benefits:

VillageReach has an established compensation structure that is based on the relevant market and is internally transparent. The range for this position is $92,000 to $115,000 annually. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history. Please refer to our compensation overview on our website for more information and for more information on employee benefits.