Membership Registration Senior Coordinator

Position: Membership Registration Senior Coordinator

Contract Type: Indefinite, Full Time

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a strategic, analytical, and results-focused Business Analytics Advisor with a passion for collaboration and teamwork. We are proud and honoured to have been recognized as one of BC’s Top Employers for a sixth consecutive year in 2025. Come join a high performing and collaborative network of like-minded professionals by applying to the position.

Job Summary

The Membership Registration Senior Coordinator is responsible for providing membership admission and registration support for two professional bodies (CPABC and CPA Yukon) along with a range of administrative support to the Membership department and its stakeholders. This role is responsible for helping to ensure that only qualified, approved applicants are admitted into membership; and is critical for ensuring that service standards and key deliverables are met in a timely and efficient manner, while contributing to the overall success of the department through collaboration and teamwork.

Key Responsibilities:

Membership Admissions (40%)

• Respond to inquiries from applicants to provide guidance on admission to membership;
• Review and process membership applications from various admission pathways (including CPAs from other Provincial Territorial Bodies or former members applying for readmission);
• Review and evaluate documents to verify if applicants meet the admission requirements set by CPABC and recommend acceptance to membership of applicants who meet all admission criteria;
• Gather and organize additional documentation to support the Director, Membership on complex applications as required;
• For applications that are either incomplete or do not meet all admission criteria, follow-up with the appropriate person(s) to resolve the deficiencies in the manner appropriate;
• Verify that any information collected from third parties is current and accurate, ensuring that all data fields are populated accurately in the member database (iMIS);
• Create, update and maintain protocols, processes and administration manuals for the membership admissions process while contributing to the continuous improvement and enhancement initiatives of the department; and
• Ensure applications are processed in a timely matter.

Readmission of Former Members (20%)

• In addition to the above, advise former members of additional readmission requirements (i.e. CPD, readmission fees, etc.);
• Review readmission applications and contact references; and
• Advise applicants of determinations by Membership Committee.

Membership Cancellations (10%)

• Analyze and process applications for voluntary cancellation;
• Respond to inquiries to members enquiring about voluntary cancellation;
• Advise members of implications when resigning membership, including how to apply for readmission; and
• Follow-up with former members to ensure the return of CPABC, and legacy if applicable, membership certificates.

Membership Administration and Support (20%)

• Process requests for legacy CGA and CMA transcripts in a timely manner;
• Update and maintain membership-related webpages on CPABC website as requested;
• Work collaboratively with the Member Registration team, CPA Canada and provincial CPA bodies pertaining to admission applications; and
• Other duties and responsibilities in Membership Regulation as required from time to time including assisting with membership applications through other pathways during peak times.

Department Administration & Ad-Hoc Responsibilities (10%)

• Work with IT and other departments to ensure accuracy of the member database;
• Provide input and recommendations to improving the website and database; and
• Actively participate in any departmental new or enhancement initiatives;
• And other duties and responsibilities as may be assigned from time to time.

Key Requirements:

• Three (3) plus years of experience in a Coordinator, Administrator, or Membership Management capacity, or a related field;
• Sound problem solving and critical thinking skills;
• Highly refined attention to detail with advanced analytical skills;
• Comfort in dealing with ambiguity and complex information;
• Excellent interpersonal skills with a proven ability to develop collaborative partnerships;
• Ability to work collaboratively as a member of a team and independently with minimal supervision;
• A high degree of tact, diplomacy, and professionalism;
• Ability to maintain privacy of applicants and members, and handle confidential information with discretion and integrity;
• Ability to communicate with applicants and members regarding sensitive matters including extenuating circumstances;
• Proven ability to prioritize competing requirements and deadlines under pressure;
• Refined organizational and time management skills with the ability to multi-task;
• Intermediate proficiency with MS Office and Adobe, in particular Word, Excel, Outlook, PowerPoint and Acrobat Professional.

Preferred Experience

• Post-secondary degree or diploma in Business Administration or a related discipline would be an asset.
• Previous experience with a member database (e.g. iMIS).

The starting annual salary for this position is between $59,400 and $70,537 per annum, based on candidates’ qualifications, experience, and internal parity. Exceptions may be considered with further review.

If this job outline describes you, we encourage you to apply through our online Careers Portal. We thank all candidates who respond; however, only those selected for an interview will be contacted.

Why join our team? CPABC offers a balanced and flexible work environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About Cpabc

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to have been presented with a sixth consecutive BC Top Employer award in 2025.