Responsible Content Manager-AI & Responsible Operations

Microsoft Partner Lifecycle & Trust Operations (PLTO & AIRCO) enables Microsoft and its partners to operate ethically, legally, andsafely. It executes end-to-end partnerlifecycle operations including onboarding,enablement, vetting, and offboarding, whilemanaging risks related to, Digital Safety andResponsible AI.

By embedding trust and streamliningoperations, PLTO helps protect customers,upholds Microsoft’s standards, accelerates time to value, and strengthens confidence across the ecosystem.

Are you passionate about machine learning and AI technology? Do you want to work on projects that make a positive impact on people's lives, such as AI assistance, meeting captioning, and content moderation? Do you want to be part of a diverse and collaborative team that values innovation and excellence? If you answered yes to any of these questions, are you interested in joining the AI Operations Team at Microsoft?

Responsibilities

Responsible Content Manager manages a team of Responsible Content Specialist who execute labeling functions, performing high-quality data annotation and judgment tasks to ensure AI outputs are safe, accurate, and aligned with ethical standards. Labeling work spans multiple domains including several types of media such as images, videos and text-based (including potential harmful which may require removal of explicit and illegal content) content providing expert human-in-the-loop judgment. Recognizes data trends and understands policy implementation.

Participate in and drive continuous improvement in processes, guidelines, procedures, policy, and tooling. Familiarizes self with guidelines to identify quality problems, and/or discover insights into the data.

Develops advanced understanding of guidelines and identifies gaps and when they should be used. Works with Managers to understand the requirements and specifications of the projects/tasks and creates processes and work instructions based on those requirements and specifications.

Identifies internal opportunities to develop new projects and improve current ones. Identifies root problems (e.g., root-cause analysis), define the project strategy, gather requirements, identify needs, create the project plan and targets, and work across teams to align on the plan.

Work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery. Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Learn how to track the success criteria and performance metrics such as quality, throughput, and SLA Metrics.

Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s) and communication strategy.

Maintains the rhythm of business (ROB) during plan execution to ensure global alignment. Works across teams and centers to ensure all projects/initiative requirements are understood and can be met. Learns to convert stakeholders to gain buy in.

Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the projects and show business impact under close guidance from senior team members. 

Adapts communication style and storytelling strategy according to audience and business needs. Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to development of the guidelines.

Adheres to Microsoft's privacy policy related to utilizing and working with data. Identifies data integrity problems. Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk.

Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completes all security training. Applies policies and procedures under oversight from managers and peers to meet business needs. May interpret the information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management.

Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk. Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completes all security training. Applies policies and procedures under oversight from managers and peers to meet business needs. May interpret the information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
• Coaches teams to identify and resolve root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Helps teams improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Leads teams to drive clarity in complex program issues and strive for simplification.
• Leads teams to work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery. Tactically delegates the need for delivery of collateral (e.g., proposals, strategy walking deck, internal pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Simplifies complex inputs into program design.
• Leads teams to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as usage, impact, effectiveness, and customer feedback to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility. Helps teams use data analytics (e.g., scenario analyses) to derive insights and training that help identify current and/or future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit.
• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, or related field, AND 5+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR High School Diploma (or local equivalent), AND 7+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR equivalent experience.
• Advanced English level.

Additional or preferred qualifications

• Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, or related field, AND 8+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR High School Diploma (or local equivalent), AND 10+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR equivalent experience.
• 2+ years experience formal/direct people management or informal project/team leadership.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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