Service Expert for Service Business Support Nordics

Do you have a flair for structure, coordination, and maintaining an overview? Can you keep a cool head in a busy environment while ensuring optimization? Are you quick to gain system insight and skilled at handling complex processes? Are you committed and thrive working independently with many tasks at once? Do you want to be part of a department with daily contact across the organization and the Nordics? Then you might be the person we’re looking for.

The Position

As a Service Expert, your primary role will be as a Back-Office Agent in Service Business Support Nordics. You will mainly be in daily contact with internal customers and partners, as well as other colleagues across the company. The main task involves handling a wide range of back-office duties and providing support for escalated inquiries and tasks. The role requires a solid overview, problem-solving skills, and the ability to manage urgent and complex situations. The position also includes various administrative tasks, such as:

• Handling incoming and outgoing emails related to internal colleagues and partners
• Managing inquiries and tasks escalated from the frontline / Customer Center
• Processing orders with errors
• Handling incorrect credit/debit notes
• Following up on missing invoicing
• Group Task management and Cleansing Cases via SAP CRM
• Weekly calibration meetings with partners to evaluate quality content
• Ongoing support to external partners, including guidance on processes and tasks
• Maintaining process documentation via the Knowledge Management System (KMS)

You will also work closely with your Nordic colleagues, both in relation to back-office activities and other key team tasks.

Communication tools include phone, email, and chat. You can expect a thorough introduction to the tasks.

Your Profile

Since you’ll be in contact with customers and colleagues at all levels, it’s important that you have strong drive, excellent communication skills (both verbal and written), and the ability to collaborate with a wide range of people. You take responsibility for your tasks, which you complete professionally and with high quality, and you are focused on meeting deadlines. It’s essential that you can keep a cool head in all situations and handle a busy environment with many different customers and high expectations.

Ideally, you have experience from a similar role. You are familiar with SAP and comfortable using the Microsoft Office suite. You are also committed, proactive, and contribute positively to the department both professionally and socially. Additionally, we expect you to communicate fluently in English.

We Offer

An independent and versatile job in a company with good employment conditions, a positive working environment, and opportunities for development.

Please send your application and CV no later than 24th of October, 2025. If you have any questions, you can contact Supervisor Steven Martinez via email at jose.steven.martinez@miele.com.

Phone: +45 43271348

About The Employer

Miele & Cie KG is a German family company that supplies premium appliances for both private and professional segments, and the brand is recognized by users worldwide. Since its inception in 1899, the company has worked according to the motto "Immer Besser".

Miele is represented by subsidiaries in almost 50 countries and serves a similar number of markets with agents. Globally, the company has over 22,000 employees and a turnover of approximately EUR 4.5 billion.

Miele has been represented in Norway with its own subsidiary since 1969. Miele AS has 120 employees and an annual turnover of approximately NOK 500 million. The head Office is at Nesbru just outside Oslo.