Solutions Engineer

Job Summary:

The Solutions Engineer is responsible for the design and implementation of software and applications.  This role manages the software lifecycle, from inception to retirement, and works with IT leaders, business line representatives or Software Governance to determine, implement, test and deploy the firm’s software applications.  Additionally, the Solutions Engineer provides guidance for continual improvement on operational IT projects.

Job Duties:

• Serves as project leader for software onboarding projects and adheres to Project Management Office standards and procedures
• Researches technical implementation details to support onboarding activities for new software and systems
• Collaborates on the development of software transition plans including migration tasks in support of firm expansion projects
• Collaborates with Software Operations Engineers for operational handoff and escalated troubleshooting
• Performs testing and development of non-routine fixes
• Manages custom departmental applications and third-party software solutions, including maintaining and managing vendor relationships
• Creates system documentation in an accurate and timely manner to ensure ongoing software and system support
• Escalates critical issues to firm and department Leadership, as appropriate
• Assists with Level 3 support for business line applications as needed
• Consults and coordinates application upgrades for software and systems to maintain N-1 posture 
• Coordinates with Infrastructure team for server lease replacements that impact software and systems ensuring minimal user disruption 
• Provides technical/back-up support for other systems, software and other team responsibilities/tasks, as needed
• Provides support and backup coverage for ITAM roles as needed
• Other duties as required

Qualifications, Knowledge, Skills, And Abilities:

Education:

• High School Diploma/GED, required
• Bachelor’s degree in Computer Science, Information Systems, preferred

Experience:

• Three (3) or more years of experience in technical software implementation planning, required OR 
• Two (2) or more years of previous Software Operations Engineer experience, required
• Experience with serving as a technical support role, preferred
• Experience with software development methodologies, preferred
• Experience with technical writing and documentation, preferred
• Experience with ITIL processes, preferred
• Experience with ITAM processes, preferred

License/Certifications:

• Certifications in Microsoft MTA/MCSD, preferred

Software:

• Two (2) or more years of experience with developing applications utilizing ASP.NET, VB.NET, Powershell and /or C#, preferred
• Experience with one (1) or more of the following products, preferred:
• Microsoft Visual Studio
• Microsoft SQL Server 

Other Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relations skills
• Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-tasking while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capable of communicating and interacting with all levels of employees and management
• Ability to interact and build relationships and consensus among people
• Intermediate knowledge and understanding of firm software development concepts
• Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures
• Availability for overnight travel

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.”  Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

Click here to find out more!