Applied AI/ML Director–HR Analytics

Are you ready to shape the future of work for over 320,000 employees? This is a rare opportunity to lead applied AI and GenAI innovation at scale, delivering high-impact solutions that will define the next era of HR analytics, talent strategy, and employee experience. Join a high-performing team and set the standard for communications, governance, and stakeholder engagement, while driving measurable business impact across the firm.

As an Applied AI/ML Director – HR Analytics in the HR leadership team, you will lead a team of approximately 10 Applied AI Practitioners to deliver scalable, business-impactful AI solutions. You will drive cross-pillar influence, ensure robust governance, and set the standard for communications and stakeholder engagement. This full-time, in-office position is responsible for leading all US-based AI/ML and Data Science work for HR firmwide, integrating solutions with cloud-native infrastructure and championing innovation.

Job Responsibilities

• Translate complex technical concepts into actionable business insights for senior HR, Tech, and Product stakeholders
• Influence, engage, and drive alignment across functions
• Architect, build, and deploy ML/GenAI models (NLP, LLMs, RAG, agentic workflows) for HR analytics use cases
• Lead, mentor, and develop a diverse team of Applied AI Practitioners, fostering collaboration, upskilling, and internal mobility
• Integrate solutions with HR data lake and cloud-native infrastructure (AWS, Databricks)
• Champion reusable ML assets, feature stores, and standardized pipelines
• Ensure understanding and adherence to controls and governance processes for model development and deployment
• Surface risks, drive closed-loop feedback, and optimize for scale, reliability, and performance
• Navigate cross-pillar dynamics and surface ROI/reputational impact

Required qualifications, capabilities, and skills

• BS/B.Tech/MS/PhD in AI/ML or a relevant field, with advanced degrees such as MS or PhD highly valued.
• 10+ years hands-on experience in ML/GenAI model development and deployment
• Strong in AI/ML fundamentals, Statistics, and knowledge of classical AI and Algorithms
• Strong problem-solving ability
• Proven leadership of technical teams in applied AI/ML
• Exceptional communication skills; able to influence and engage senior stakeholders
• Deep expertise in Python, TensorFlow, PyTorch, and cloud-native infrastructure (AWS, Databricks)
• Experience with NLP, LLMs, agentic workflows, and scalable ML architectures

Preferred qualifications, capabilities, and skills

• Experience in financial services, Human Resources, or regulated industries
• Familiarity with agentic workflows, LLMs, GenAI, and cloud platforms
• Proven ability to scale AI/ML solutions across complex, multi-stakeholder environments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans