Product Owner - Customer Identity & Authentication

Job Description

As a Senior Product Manager – Customer Identity and Authentication for Secure Transactions, you will play a pivotal role in shaping the future of secure transactions  for millions of customers. You will lead the strategy, development, and delivery of innovative identity and authentication solutions that balance security, compliance, and user experience. You will collaborate across business, technology, and risk teams to deliver products that protect our customers and enable seamless access to our digital ecosystem.

You will be responsible for defining the product vision and roadmap, driving execution, and ensuring alignment with regulatory requirements and industry best practices. Your expertise will help us stay ahead of emerging threats, deliver frictionless authentication experiences, and maintain customer trust.

Key Responsibilities

• Product Strategy & Roadmap: Define and drive the vision, strategy, and roadmap for customer identity and authentication products, ensuring alignment with business goals, regulatory requirements, and customer needs.
• Cross-Functional Leadership: Lead cross-functional teams—including engineering, design, risk, compliance, and operations—to deliver secure, scalable, and user-centric authentication solutions.
• Innovation & Delivery: Identify and evaluate new technologies to enhance security and user experience. Oversee end-to-end product delivery, from ideation to launch and ongoing optimization.
• Risk & Compliance: Ensure all solutions adhere to internal controls, regulatory standards, and industry best practices. Partner with risk and compliance teams to proactively address emerging threats and vulnerabilities.
• Customer Experience: Champion a seamless and intuitive authentication journey, balancing security with usability. Leverage customer feedback, analytics, and market research to continuously improve the product.
• Performance Measurement: Establish and track key performance indicators (KPIs) for product adoption, security effectiveness, and customer satisfaction. Use data-driven insights to inform product decisions and prioritize enhancements.
• Stakeholder Engagement: Communicate product vision, progress, and outcomes to senior leadership and stakeholders. Build strong relationships across the organization to drive alignment and support.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product management, with a focus on digital identity, authentication, or security products in a regulated industry (preferably financial services).
• Deep understanding of authentication technologies, identity management, and security protocols.
• Proven track record of delivering complex, high-impact products in a cross-functional environment.
• Strong knowledge of regulatory and compliance requirements related to customer identity (e.g., KYC, AML, privacy laws).
• Excellent analytical, problem-solving, and decision-making skills; ability to use data to drive product strategy.
• Exceptional communication and stakeholder management skills, with experience presenting to senior leadership.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Preferred Qualifications, Capabilities, and Skills

• Experience with large-scale customer authentication platforms solutions.
• Familiarity with emerging trends in digital identity, fraud prevention, and cybersecurity.
• Advanced degree in Business, Computer Science, Engineering, or a related field.
• Experience working with agile development methodologies.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans