UX Researcher, YouTube Studio Content

Minimum Qualifications:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field, or equivalent practical experience.
• 4 years of experience in an applied research setting, or similar.
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Experience researching AI products.
• Experience with natural language processing concepts and their application in user experience.
• Experience defining and measuring critical user journeys and sentiments.

Preferred Qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
• Experience in a variety of product spaces, applied research, or academic settings.
• Experience in communicating user research findings with cross-functional partners to drive impact.
• Experience with statistical analysis tools and data visualization.
• Understanding of different research methods, including when and how to apply them during the product development process including but not limited to Human-Computer Interaction Research.

Experience with natural language processing concepts and their application in user experience.Experience with natural language processing concepts and their application in user experience.

About The Job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

• Plan, design, execute, analyze, and report on qualitative and quantitative studies (e.g. qualitative interviews, usability testing, diary studies, contextual inquiry, surveys, etc.)
• Understand user expectations and mental models around content creation, with and without AI assistance. 
• Measure and track user sentiment towards critical creator experiences, including AI-generated answers and interactions. 
• Be a reliable, trusted partner for product managers, engineering, UX and research managers to define and run research in a changing environment.
• Communicate research insights to the team and stakeholders in an effective and compelling way, influencing evidence-based decision making.