Assistant Housekeeping Shift Manager- Full time, Hotel Housekeeping (Harrah's SoCal)

Qualifications:

• Minimum 3-5 years of experience in hotel-housekeeping operations or an equivalent combination of college education and experience, including at least 2 years in a supervisory role.
• Excellent customer service, communication, team building, and problem-solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficiency in preparing reports for upper management related to operations.
• Effective public speaking skills.
• Proactive with strong planning skills and a holistic approach to department management.
• Flexibility to work any shift, including weekends, holidays, or extended hours.
• Well-groomed appearance.

Essential Job Functions:

People Development, Engagement, And Retention:

• Participate in interviews and the recruitment process.
• Conduct daily development of team members and prepare timely annual reviews.
• Ensure proper training, mentorship, and development of team members.
• Complete new team member documentation and certification within 7 days of employment.
• Recommend wage increases and promotions based on company policies.
• Update team member documentation, including disciplinary actions, action plans, and employee recognition.
• Address and resolve team member complaints or grievances promptly.
• Celebrate team members' hard work and dedication through established recognition programs.
• Promote engagement and Family-Style Service (FSS) to team members.
• Maintain daily attendance and work records.
• Lead and promote FSS practices within the department.

Housekeeping Operations:

• Support housekeeping operations and administrative responsibilities.
• Conduct inventory reviews/audits to maximize savings and prevent excess inventory.
• Ensure compliance with company policies and federal laws regarding breaks.
• Supervise and maintain the cleanliness and organization of the hotel using 5S and Kaizen tools.
• Create and manage team member schedules based on occupancy levels and operational needs.
• Work to improve service, team member satisfaction, and financial goals.
• Order department products and supplies, securing the best pricing and quality.
• Identify ways to increase efficiencies or improve products/services.
• Inspect service facilities for compliance with safety regulations.
• Use operational tools to achieve excellence in hotel brand standards.
• Plan and execute heavy-duty cleanliness projects to maintain room standards.
• Maintain safety standards in the housekeeping department.
• Collaborate with HR to resolve employee relations concerns.
• Perform other duties as assigned by management.

Guest Experience & Family Style Service Standards:

• Prevent, address, and resolve guest concerns and complaints promptly.
• Review Medallia survey data to respond to guests and maintain monthly/yearly goals.
• Act as a Funner ambassador to enhance guest experiences.
• Suggest alternative solutions to improve guest satisfaction and Net Promoter Scores.
• Maintain an accident-free workplace and celebrate safe work practices.

Physical, Mental & Environmental Demands:

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry up to 50 pounds.
• Must be able to bend, reach, kneel, twist and grip items in addition to working at assigned desk area.
• Must be able to spend long periods walking or standing.
• Must be able to work in, near or around smoke.
• Manual dexterity and coordination to operate office equipment, including personal computers, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.

Depending on experience, pay starts at $55,000 annually 

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

 Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

 Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

 NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

“Join us in our battle against boredom! Creativity, innovation and inspiration welcome!”
Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!

Why would you to want to join our team? At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It’s a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It’s a special environment that you can’t find anywhere else!

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.