Director, Google Cloud Consulting, South East Asia

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 15 years of customer-facing experience in an enterprise software company, interfacing with executives, and driving customer transformation programs.
• Experience expanding product adoption at enterprise customers, identifying patterns and best practices, and developing strategies for growth.
• Experience leading enterprise-level change programs.
• Experience influencing executives for IaaS/PaaS/SaaS businesses.

Preferred Qualifications:

• Master’s degree or PhD in a Management, Technical or Engineering field.
• Experience successfully managing and building relationships with cross-functional teams and with executives at partner organizations.
• Experience in positions of increasing responsibility within customer success, professional services, sales operations, or customer operations.
• Ability to form effective working relationships across technical and business functions and companies, with experience in technology partnerships.
• Understanding of customer telemetry and the usage of AI/ML to drive actions and activities within customer success.
• Ability to lead multiple customer-facing organizations in a hybrid environment encompassing technical, business, and operational minded professionals.

About The Job

Our Consulting team in Google Cloud helps customers develop migration strategies for adopting Google Cloud’s products and services to ensure that they can maximize their technology investment. In addition it is the single voice for a customer representing customer success, professional services, support, learning, and other supporting functions.

As the Director of Google Cloud Consulting (GCC), you will be the strategic leader for the region and bring large-scale enterprise cloud experience to create customer passion and readiness. You will grow and lead the development of the Google Cloud Consulting organization. Your efforts will foster a “customer-first” mindset, allowing our enterprise clients to accelerate adoption of solutions and meet their business objectives and stakeholder goals.
In this role, you will work with JAPAC pillar leads around strategy, operating models, etc. to align to overall global enterprise and customer needs and strategy. You will collaborate with cross-functional peers to develop an aligned GCC strategy with measurable business metrics. In addition, you will be responsible for managing a regional team of Customer Success Managers, Technical Account Managers, Professional Services consultants, Engagement Managers, and cross-functional teams to help drive a positive customer outcome.
You will be a critical thought leader and partner, helping to shape and build a post-sales services organization for customers, delivering on our brand promise and ensuring customer success. You'll drive for better business decisions and continued consumption of provided technology and renewal.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

As the Director of Google Cloud Consulting (GCC), you will be the strategic leader for the region and bring large-scale enterprise cloud experience to create customer passion and readiness. You will grow and lead the development of the Google Cloud Consulting organization. Your efforts will foster a “customer-first” mindset, allowing our enterprise clients to accelerate adoption of solutions and meet their business objectives and stakeholder goals.
In this role, you will work with JAPAC pillar leads around strategy, operating models, etc. to align to overall global enterprise and customer needs and strategy. You will collaborate with cross-functional peers to develop an aligned GCC strategy with measurable business metrics. In addition, you will be responsible for managing a regional team of Customer Success Managers, Technical Account Managers, Professional Services consultants, Engagement Managers, and cross-functional teams to help drive a positive customer outcome.
You will be a critical thought leader and partner, helping to shape and build a post-sales services organization for customers, delivering on our brand promise and ensuring customer success. You'll drive for better business decisions and continued consumption of provided technology and renewal.

Responsibilities

• Manage the leadership of all aspects of the GCC Organization to deliver measurable outcomes, in particular driving adoption for Google Cloud products and services.
• Develop the vision and roadmap and manage the delivery of multiple programs to scale and develop the GCC Organization in APAC.
• Lead and implement enterprise-level change programs, success metrics and track progress against joint business goals.
• Partner with other customer-facing organizations (Sales, Support, Professional Services, Customer Engineering) to develop strategies and execute plans that maximize growth, customer retention, and account expansion.
• Be a key partner to the regional Sales leadership by taking ownership of growth activities post-commit.