Account Director-GDS and Online and Direct Luxury Sales (Caesars Palace LV)

The Account Director – GDS, Online, and Direct Luxury Sales is responsible for driving revenue and market share through strategic partnerships with luxury travel agencies, consortia, and direct booking channels including Global Distribution Systems (GDS), Online Travel Agencies (OTA), and brand.com platforms. This role will lead initiatives to optimize digital distribution, enhance visibility across luxury travel networks, and cultivate high-value relationships with travel advisors and consortia partners.

This position complements the broader luxury sales team and works in tandem with other Account Directors to ensure full market coverage and strategic alignment.

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

Key Responsibilities:

Sales & Channel Strategy

• Develop and execute sales strategies across GDS, OTA, and direct booking platforms to grow luxury leisure revenue.
• Manage relationships with top-tier luxury travel agencies, consortia (e.g., Virtuoso, Signature, Travel Leaders), and digital distribution partners.
• Lead RFPs, rate loading, and promotional campaigns across global distribution systems and online channels.
• Monitor channel performance and optimize conversion through pricing, content, and merchandising strategies.

Account Management & Partner Engagement

• Serve as the primary liaison for luxury consortia and preferred agency programs.
• Conduct regular business reviews and joint marketing initiatives with key partners.
• Deliver training and engagement programs for travel advisors to drive brand advocacy and bookings.

Digital Optimization & Direct Booking Growth

• Collaborate with e-commerce and revenue teams to enhance brand.com performance and direct booking share.
• Ensure accurate and compelling content across all digital touchpoints.
• Identify opportunities to personalize the online booking experience for luxury travelers.

Market Development & Representation

• Represent Caesars Palace at luxury travel trade shows, consortia events, and advisor conferences.
• Stay ahead of industry trends in digital travel, luxury consumer behavior, and distribution technology.
• Position the property as a leader in luxury hospitality through storytelling and strategic visibility.

Collaboration & Reporting

• Partner with internal teams including revenue management, marketing, and operations to align strategies.
• Provide regular reporting and insights on channel performance, market trends, and partner feedback.
• Collaborate with other Account Directors to ensure cohesive market coverage and avoid overlapping.

Qualifications:

Required:

• Bachelor’s degree in Hospitality, Business, or related field.
• 7+ years of experience in luxury hospitality sales, travel agency relations, or digital distribution. 
• Proven success in managing high-value accounts and driving revenue growth.
• Deep understanding of GDS platforms (e.g., Sabre, Amadeus), OTA ecosystems and consortia programs. 
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel and work flexible hours including weekends and holidays.

Preferred:

• Existing network within luxury travel consortia and agency communities. 
• Experience with CRM platforms (e.g. Salesforce, SynXis, Travel Click). 
• Familiarity with Las Vegas hospitality landscape. 
• Proven success in driving direct booking growth and optimizing digital channels. 

Critical Competencies:

• Strategic thinker with strong analytical, data-driven approach to sales and distribution. 
• High emotional intelligence and ability to build rapport across diverse audiences.
• An inspiring communicator with a passion for luxury service and brand storytelling.
• Passionate about luxury ravel and delivering exceptional guest experiences. 
• Collaborative leader who thrives in a fast-paced, high-performance environment.

Directly Supervises:

• Manager – Global Luxury Sales 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.