Hotel Operations Manager (Caesars Palace LV)

We Are Caesars

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

Job Summary

Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. 
• Resolve guests concerns, taking corrective action as necessary.
• Inspects facilities, services and equipment and recommends changes or improvements as necessary. 
• Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures. 
• Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations. 
• Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication. 
• Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. 
• Recommend/implement incentive programs in department that address reducing costs or increasing revenues. 
• Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.

What You Will Need

• Must be 21 years of age or older   
• Listen to and offer reasonable solutions in response to hotel guest complaints or problems. 
• Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift. 
• Attend informational and pre-convention meetings to determine if the group requires special needs. 
• Assist with employee schedule adjustments as needed (due to sick calls, etc.) 
• Complete employee performance appraisals. 
• Coach and discipline associates as necessary. 
• College degree preferred or related experience required 
• Three to five years of supervisory experience required hotel operations. 

Additional Requirements

• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required. 
• Demonstrated ability in maintaining consistent, high quality service levels. 
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 
• Must be able to work at a fast pace and in stressful situations. 
• Must have knowledge of computer systems and applications. 
• Must be able to read, write, speak and understand English. 
• Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports. 
• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time. 
•  Ability to do a large amount of walking and standing. 
• Auditory abilities (with or without aids or special devices) are needed for telephone usage, as well as guest and staff communication. 
•  Must be able to perform physical job duties of line employees in emergency situations. 
• Must be able to maneuver to all areas of the casino and the retail shops. 
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business 

Together We Win

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.