FSP Account Coordinator

Combined Insurance, a Chubb Company, is seeking an Account Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Responsible for first level of support for the Family Security Plan (FSP) relationship. Process application data, perform preliminary underwriting review, set up of groups, and general administrative support for the FSP book of business. In addition to handling customer inquiries from FSP, FSP members, Service Center and others as required to support the FSP book of business.  Complete appropriate follow-through and follow-up, and document and communicate confirmation effectively.  

Responsibilities

• Partner with Sr, FSP Account Coordinator to handle all new group setup and changes in setup, such as adding states to existing groups, in policy administration system(s) for FSP initiatives for all benefits offered. 
• Process enrollment, member changes, and general administrative tasks, including clearing all errors from administrative queues as required.
• Screen and release all applications that do not have pre-existing medical conditions or do not require a review by an Underwriter.
• Monitor pending business and ensure applications are reviewed within the department’s established time service standards.
• Process benefit changes for the FSP block of business.
• Review and process decisions on all reinstatement requests that do not require underwriting approval.
• Apply knowledge of products and services to provide customer-centric outcomes.
• Work with internal and external parties to research and resolve any issues and report resolution.
• Handle, telephonic, written customer requests, and work item cases within defined time parameters and department SLA’s. Other projects and assigned duties.

Competencies

• Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.    
• Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth  
• Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.  
• Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course  
• Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results  
• Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb” 

Skills

• Strong organizational, interpersonal and customer service skills.
• Ability to multitask and complete multiple priorities on time

• Strong Problem-Solving Skills.

• Ability to partner with both internal and external resources to solve issues.

Education And Experience

• High School Education

• 0-3 years of customer service experience, preferably in insurance, financial or professional services
• Strong interpersonal skills that encourage team cooperation.
• Strong organizational and time management skills. 
• Intermediate skill using the Microsoft Office suite of products, Microsoft Outlook.

OUR BENEFITS As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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