Leisure Sales Manager

About Us

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all.  Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Leisure Sales Manager.  If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!  Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Your Day To Day

Develop business through direct sales solicitation for an assigned territory or market segment(s) with a focus on leisure & entertainment markets. 

Duties And Responsibilities

• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.      Actively prospect and qualify new business. 
• Achieve personal and team goals as assigned.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. 
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures 
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.      Entertain clients in accordance with established company and hotel policies and guidelines.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments. 
• Interact with outside contacts:
• May assist in developing and implementing sales plans.  May also participate in the annual budgeting and planning process.
• Perform other duties as assigned.
• May serve as “manager on duty” as required.
• Guests – to ensure their total satisfaction
• Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business 
• Other contacts as needed (Professional organizations, community groups)

Accountability

This job is a sales professional with established sales goals. 

What We Need From You

Education & Experience:

Some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience.  Related degree preferred.  Prior hotel sales experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects

Other

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.  We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.  Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range:  $68,000-$72,000