IT System Administrator

Description

A Systems Administrator, is responsible for overseeing the maintenance and security of company intranets and computer systems. Their duties include installing antivirus or malware protection software, responding to employee concerns or drafting documents to help employees use computer systems and coordinating with company leadership to determine new technologies that could enhance their company’s computer systems.

Pay Range-  $75k -  $100k -Yearly /DOE 

Responsibilities include but are not limited to: 

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
• Coordinate with network engineering, business applications, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
• Manage all operating systems and end-user software.
• Manage communications (e-mail, IM, etc.) and connection solutions, including workstation connectivity, local area networks, company website, intranet, and Internet applications.
• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Maintain input/output fleet, including printers and scanners.
• Maintain end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Perform network and security audits.
• Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Support application development teams throughout project lifecycles.
• Analyze system, server, application, network, and input/output device performance.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
• Create required reports in response to business user needs.
• Participate in negotiations with vendors, outsources, and contractors to secure software products and services.
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Perform related and/or other duties as required.

Requirements

• Bachelor’s degree in the field of computer science and/or 5+ years of equivalent work experience.
• Certificates in ITIL Foundation 3+, MCSE or CompTIA Server+ preferred, O365 or M365 experience required, certifications a plus. Any security such as CISSP preferred.
• Experience with data management.
• Experience documenting and maintaining configuration and process information.
• Must be able to obtain and maintain a State Gaming License.

Specific Skills/Knowledge/Abilities Required:

• Working technical knowledge of network, PC, and platform operating systems, including Windows 10, Windows Server (all supported versions), Cisco IOS and GUI.
• Extensive application support experience with highly regulated systems, casino preferred.
• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, Exchange, SharePoint, Dynamics, etc.
• Understanding of ITIL approach, principles, and processes.
• Broad understanding of IT technologies and business considerations.
• Understanding of Microsoft operating system, routing and telecommunications, enterprise storage systems and data center operations.
• Good working knowledge of an ITSM tool (ServiceNow is a plus).
• Strong knowledge of local area network administration.
• Hands-on software and hardware troubleshooting experience.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy and practices and laws.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.