Claims Specialist

Purpose of the role 

The Claims Specialist manages each claim in their portfolio end to end using deep expertise to deliver the best outcomes for our intermediated customers

Up to 18 Month fixed term

Key Priorities

• Manage a portfolio of 120–160 Home and Landlord claims.
• Provide exceptional customer service and clear communication.
• Drive timely, cost-effective claim resolutions.
• Build strong relationships with brokers, suppliers, and partners.
• Recommend accurate reserves and ensure compliance with regulations.
• Proactively manage risk and support a safe workplace.
• Champion Youi’s values while seeking ways to improve efficiency.

About you - Experience & Knowledge:

What We’Re Looking For:

• 2+ years’ experience managing Home or Landlord insurance claims.
• Strong knowledge of property claims legislation, regulations, and best practice.
• Understanding of the insurance industry and broker relationships.
• Customer-focused with solutions-driven, commercial decision-making skills.
• Organised, self-motivated, and confident in managing priorities.
• Degree desirable, but not essential.

Success In This Role Means:

• Delivering great outcomes for customers and brokers.
• Resolving claims efficiently and effectively.
• Achieving strong financial and customer satisfaction results.
• Ways of working
• Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.
• Sippy Downs & Fortitude Valley:
• This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.

Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks!

Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane’s best restaurants, bars, and shops.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
• Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers.