Commercial Airline Operations Concierge Specialist (Phoenix, AZ)

Description

Private Jet Services (PJS)

Job Title- Commercial Airline Operations Concierge Specialist

Department- Large Group Charter

Reports to- Lead Concierge

Location- Phoenix, AZ. This is not a commutable/remote based role. Successful candidates are required to live within one (1) hour of Phoenix Sky Harbor International Airport (PHX) located in Phoenix, AZ. 

Who We Are-

As a wholly owned subsidiary of Elevate Aviation Group, Private Jet Services (PJS) is an aviation consultancy and air travel solutions company serving an extensive clientele across diverse industries. Global clientele includes government agencies, presidential candidates, professional and collegiate sports teams, family offices, multinational corporations, and some of the world’s most recognized entrepreneurs, entertainers, and high-net-worth individuals. PJS is ever ready to dispatch customized travel itineraries 24 hours a day, 365 days of the year to any destination. 

Summary Of Position-

The Concierge is responsible for the welfare of passengers in all aspects of Part 121 flights. Coordinating all aspects of the flight including, but not limited to catering, commissary, manifests, gate and boarding procedures, passenger identification, and VIP Inflight service.

Essential Duties & Responsibilities-

• Fly as Concierge on designated NHL and/or MLB team for the entire NHL and/or MLB season including playoffs.
• Staff all appropriate PJS part121 and select Part 135 flights as assigned.
• Provide A+ VIP in cabin service on all flights.
• Working with the VP Commercial Airline Ops, monitor aircraft and crew schedule to ensure adherence to the team’s schedule and expectations.
• QC customs, catering, handling, security, and any other operational aspects. 
• On call 24/7 for 121 staffing support. 
• Coordinate with the appropriate Sales/Operations team as necessary for trip requirements.
• Work closely with the LGC management on all 121 ops including VVIP, Large groups, NCAA, and Ad hoc flights.
• Assist other departments on an as needed basis with the approval of the VP, Commercial Airline Operations.
• Attend airline Flight Attendant class and qualify as a certified Flight Attendant for the designated partner airline.

Knowledge, Skills & Abilities-

• Ability to manage a varied list of duties and tasks.
• In cabin service and underwing expertise and knowledge.
• Proficient in systems (word, excel, a flight operating system)
• Available Weekends and Nights for after-hours calls.
• Grow company culture; function as an ambassador of the PJS brand.
• Ability to manage a varied list of demanding high-end clients.
• Demonstrated ability to take initiative / self-driven.
• Attention to detail, highly organized.
• High degree of confidentiality and discretion.
• Private Charter Standard Security Program (PCSSP) or Aircraft Operator Standard
• Security Program (AOSSP) knowledge.

Education & Experience-

• Bachelor’s Degree or equivalent experience.
• 121 experiences (broker, operator) in ground service or dispatch capacity or similar role.
• In cabin service experience or comparable high-end restaurant/hospitality background.

Schedule & Travel-

• Schedule dependent on assignment
• Travel required up to 80%.

Miscellaneous-

• FLSA Status- full time exempt
• Lifting requirements- Up to 25lbs
• Must have valid US Passport and able to travel to/from Canada unrestricted.

About Elevate Aviation Group-

Elevate Aviation Group’s wholly owned subsidiaries, Private Jet Services, Elevate Jet, and Elevate MRO share a mission to provide aircraft owners and flyers unsurpassed service, safety, and counsel. Whether clients require charter flights, large group travel, aircraft management services, aircraft maintenance or aircraft acquisition services, Elevate Aviation Group delivers highly personalized solutions to meet each client’s unique needs 24 hours a day, 365 days of the year to any destination.