Membership Coordinator (Full-Time)

Description

This position is Monday-Friday 8:30am-5:00pm.

About Pelican Bay Foundation 

Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.

The Foundation manages all common areas, including two beach facilities and two private beachfront restaurants, two tennis facilities, two boardwalks, the Fitness Center and Wellness Studio, the Community Center, and approximately 90 acres of land.

About The Position

The Membership Services Coordinator plays a critical frontline role serving nearly 14,000 members across 6,500 households. Reporting to the Director of Compliance and Member Services, this position is responsible for maintaining the membership database, processing new members and renewals, issuing identification cards, and providing outstanding service to members, renters, and guests. 

Located at the lobby membership desk, the coordinator is the first point of contact for inquiries and ensures that all membership processes are handled with accuracy, professionalism, and consistency with Foundation policies. Success in this role requires attention to detail, advanced computer proficiency, strong organizational skills, and a positive, member-focused attitude. 

What You’Ll Do

• Maintain and update the membership database with accuracy and precision 
• Process new member profiles, annual and seasonal renewals, and rental memberships 
• Issue and renew member photo identification cards under Foundation guidelines 
• Manage high volumes of inquiries by phone, email, and in person at the membership desk 
• Process rental applications and ensure compliance with Foundation rental policies 
• Record and reconcile daily sales receipts and transactions for Accounting 
• Coordinate member communications including newsletters, voting consents, and change of address requests 
• Welcome new members, provide orientation, and support a friendly, welcoming environment 
• Maintain organized records, supplies, and work areas 
• Perform other related duties as assigned

Requirements

Skills & Experience

• Previous experience in customer service or membership services 
• Knowledge of general office operations and recordkeeping 
• Advanced computer proficiency, including Microsoft Word and Excel 
• Strong organizational and communication skills 
• Ability to handle high-volume inquiries with professionalism and accuracy 
• Positive, professional demeanor and strong attention to detail 
• Successful completion of drug test and background check required 

Work Environment & Physical Requirements 

• Primarily desk-based (approx. 75% of time) with regular computer use 
• Frequent use of office equipment (printers, scanners, ID card printers, POS system) 
• Occasional lifting and carrying of files or supplies (up to 25 lbs.) 

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment. All eligible regular employees are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision options on the first of the month following 30 days from your start date
• 401k with excellent employer match from Safe Harbor
• Free Team Member Meals
• Team Member Referral Bonus
• Company Paid Group Life, Disability and AD&D
• Company Paid Employee Assistance Program
• Company-provided uniforms

Every team member joining our Foundation will share our Core Values:

• Welcoming: Help build and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
• Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points.
• Respectful: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace